Window Service Technician - W2, Paid Training

West Shore Home; Oak Ridge (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Overtime opportunities

Benefits package (insurance, PTO, 401k

Company vehicle and fuel covered

Fully paid training program

Career glidepath

Job summary

West Shore Home is hiring a Service Technician for our Knoxville area team, serving Oak Ridge, TN. The role reports to the Installation Manager and involves performing maintenance and repairs on windows, doors, showers, and baths with a focus on safety and quality.

You will work full-time with provided tools, training, and a company vehicle. The position requires a valid driver’s license and a smartphone for two-factor authentication.

Qualifications

• Experience in residential remodeling, carpentry, or construction is preferred.
• Strong attention to detail and pride in workmanship.
• Must have a valid driver’s license and access to a smartphone for company systems.

Responsibilities

• Meet customers and visually assess service area.
• Perform service on windows, doors, showers or baths safely and effectively.
• Review service completion with the customer and obtain signatures.
• Leave the customer's location clean and safe.

Skills

Attention to detail

Residential remodeling experience

Carpentry

Customer service mindset

Valid Driver’s License

Smart device for two-factor auth

Job description

Looking to build your career with a company who values your craftsmanship, skill, and experience? Join a team who works just as hard for you as you do for our customers.

As a Service Technician on our Knoxville team, you will join us on our mission of Bringing Happiness to Every Home® by performing necessary service work in a safe and effective manner. You will report directly to our Installation Manager and work closely with our Lead Installers, Trainers, and Warehouse/Operations professionals.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

We’ve got you covered with:

• Full-time, W2 employment with unlimited overtime opportunity not dependent on weather
• A generous benefits package including insurances, Paid Time Off, 401k with company match
• Company provided tools, equipment, and fully paid training program
• A vehicle, gas, and drive time covered by West Shore Home
• A pre-defined career glidepath to take you to the next step in your career

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• Exceptionally strong attention to detail
• Experience in residential remodeling, carpentry, construction
• A sense of pride in your work and an unwavering commitment to our customers
• Valid Driver’s License
• Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication

What You’ll Contribute

In this role, you can expect to:

• Meet customers, take visual tour of service area, keep customer apprised of service progress
• Perform service on customer's windows, doors, showers or baths in a safe and effective manner
• Review service completion with customer and secure required signatures
• Leaves customer location in a clean and safe appearance

More to Know

• Schedule: Monday – Friday beginning at 6:30AM
• Location: Oak Ridge, TN
• Seniority Level: Associate

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential andfind out what you are truly capable of, there is no better place to do so.