Window & Door Measurement Specialist

Mid-Atlantic Finance Company; Beltsville (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Pella Mid-Atlantic is seeking an Order Verification Specialist for our Install Department in Beltsville, MD. The role focuses on completing the order verification process for replacement orders, gathering correct site and product requirements, and clearly communicating installation steps to homeowners to set realistic expectations.

Key responsibilities include site inspections for water intrusion and rot, coordinating with sales and installation teams, and timely submission of documentation.

Qualifications

• Knowledgeable on OV process and installation methods.
• Excellent customer service and communication.
• Valid driver's license with clean record.
• Ability to take and record accurate measurements.
• Ability to communicate installation processes to homeowners.
• Background check and drug screens required.

Responsibilities

• Master OV process: products, cost control, accurate measurements, installation methods, and issue identification.
• Communicates effectively with customers to set expectations of the installation process.
• Conducts job site inspections for water intrusion, rot, mold, and other issues and resolves them with the homeowner.
• Confirms job site suitability.
• Timely submission of required materials, photos, inspections, and documentation.
• Controls project costs and recoveries.
• Works with sales and installation teams to ensure seamless order fulfillment.
• Maintain upkeep of company vehicle and report any issues.

Skills

Construction knowledge

Customer service

Communication skills

Time management

Organizational skills

Adaptability

Multitasking

MS Office

Measurement accuracy

Driver's license

Job description

Pella Mid-Atlantic is seeking an Order Verification Specialist for our Install Department in Beltsville, MD. The role focuses on completing the order verification process for replacement orders, gathering correct site and product requirements, and clearly communicating installation steps to homeowners to set realistic expectations.

Key responsibilities include site inspections for water intrusion and rot, coordinating with sales and installation teams, and timely submission of documentation.