Window Dispatcher

MV Transportation; Kent (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

MV Transportation is looking for a Window Dispatcher in Shoreline, WA. This role is crucial for providing dispatch support, ensuring timely operations of bus drivers, and tracking attendance accurately. The dispatcher will manage Extra Board operators, assign buses, and update logs while adhering to all operational protocols.

The ideal candidate must have excellent organizational skills, a high school diploma, and at least two years of administrative experience. MV Transportation offers a collaborative work environment focused on providing outstanding service.

Qualifications

• Minimum two (2) years administrative management or equivalent.
• Advanced knowledge of Windows based computer operations systems.
• Ability to read, write and speak English.

Responsibilities

• Manage Extra Board (EB) operators and ensure fair distribution of work.
• Assign buses correctly to their runs and update dispatch logs.
• Answer dispatch phone and record attendance information.

Skills

Multi-tasking

Excellent organizational skills

Attention to detail

Customer service

Communication skills

Education

High School diploma

Job description

Overview

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Responsibilities

MV Transportation is seekinga Window Dispatcher in Shoreline, WA who will be responsible for providing dispatch support by ensuring operators are effectively on time from leaving the yard, paperwork is correct, and attendance is tracked properly. This position will support managers and staff through a variety of tasks related to our transportation services.

Responsibilities will include but are not limited to:

• Manage Extra Board (EB) operators - ensure that all open work is being distributed amongst the EB operators fairly and in accordance with the CBA.
• Assign buses by ensuring that the proper bus is being assigned to correct run.
• Update dispatch logs - ensure that paperwork is completely up to date with bus assignments, absence coding, call-out comments and operator names.
• Update dispatch computer - ensure that all coding in the computer is correct and up to date for timekeeping purposes.
• Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding.
• Collects all paperwork turned in by operators and ensures that it is sent to the correct department.
• Tracks all shuttle cars coming in and leaving the yard, collect DVIR sheets.
• Ensure that all lost and found items are collected and correctly tagged and logged by the operators.
• Works directly with the radio operator regarding fill buses, swap buses, operator reliefs and mechanical breakdowns.
• Manage overtime operators - ensure that overtime operators are utilized and tracked according to the needs of the service.
• Understands that he/she must remain professional and friendly at all times.
• Checks the operator in/out - operators report directly to the dispatch window at the start and end of each shift.
• Dispatcher ensures that operators are being paid from start to finish of each assignment accurately and all documentation is signed off properly by operations staff.
• Ensure that all light duty personnel are taken to their assigned locations.
• Fills open runs - ensures that all last-minute open runs (due to Susp, LOA, BRE, VAC or termination) are filled in a timely manner, either with an EB operator or an OT operator.
• Assist the Operations Manager by ensuring that all operators who are on the “See Ops” list are sent to the Operations Manager at the start or end of the operators shifts.
• Uniforms - ensure that all operators reporting for duty are in proper uniform attire.
• Assist with employee functions.
• Additional assignments as assigned.

Qualifications

• High School diploma.
• Minimum two (2) years administrative management or equivalent.
• Ability to multi-task.
• Ability to think strategically.
• Excellent organizational skills.
• Ability to read and enter data.
• Attention to detail.
• Ability to operate a business telephone in a professional manner.
• Provide excellent customer service.
• Ability to follow directions and work independently.
• Ability to communicate effectively on all levels.
• Maintain a professional appearance and demeanor.
• Advanced knowledge of Windows based computer operations systems.
• Ability to read, write and speak English.
• Ability to comprehend policies and procedures.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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