WIM Investigations Manager – AMER Region

Amazon Inc.; Herndon (VA); On-site; USD 128,000 - 173,000; Full time

Job summary

Amazon.com Services LLC is seeking a Manager to lead a team of investigators within the AMER Region. You will oversee WIM Investigators conducting investigations, threat assessments, and incident response to ensure safe work environments across the AMER region.

This is a people-management role requiring cross-functional partnerships with HR, Legal, ACS, DC Security, and law enforcement, with occasional travel and on-call duties.

Qualifications

• 7+ years of security-related professional, or 7+ years of law enforcement experience.
• Experience leading cross-functional teams to establish strong partnerships with demonstrable results.
• Recent experience (last 3 years) in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management, or related field.
• Bachelor's degree or equivalent experience in Business, Criminology, Social Work, Human Resources, Psychology, or related field from an accredited college or university.
• Understanding of insider threat programs.

Responsibilities

• Lead and develop a team of AMER-based WIM Investigators, overseeing complex, highly confidential investigations and owning the quality, consistency, and timely resolution of outcomes across the region.
• Manage caseload allocation across the team, balancing workload, priorities, and resourcing across AMER.
• Personaly manage a caseload of the most complex, sensitive, and high-stakes investigations, conducting threat assessments and interviews directly for these matters.
• Build and own cross-functional partnerships with Amazon Corporate Security, Data Center Security, HR, Employee Relations, Legal, and security partners across AMER.
• Develop and maintain strong relationships with federal, state, and local law enforcement agencies, and appropriately escal...
• Own data integrity and reporting in the case management system, using a structured workflow to track cases, analyze trends, identify causation, and prevent future incidents.
• Deliver and elevate the team's fact-based reports, assessments, and presentations to executive-level leadership.
• Set and drive operational excellence standards and continuous-improvement initiatives, including innovation through AI and emerging technologies.
• Own the regional approach to workplace violence prevention training, mitigation planning, and post-incident after-action reviews.
• Coach, mentor, and lead a high-performing team, managing day-to-day operations while fostering continuous talent and career development.
• Maintain after-hours availability and lead the team's emergency on-call rotation and incident-response readiness.

Skills

Team leadership

Cross-functional collaboration

Threat assessment

Investigation management

Incident response

Education

Bachelor's degree or equivalent experience

Job description

Amazon.com Services LLC is seeking a Manager to lead a team of investigators within the AMER Region. You will oversee WIM Investigators conducting investigations, threat assessments, and incident response to ensure safe work environments across the AMER region.

This is a people-management role requiring cross-functional partnerships with HR, Legal, ACS, DC Security, and law enforcement, with occasional travel and on-call duties.