WIM Investigations Leader (AMER Region)

Amazon; Maryland; On-site; USD 128,000 - 173,000; Full time

Job summary

Amazon.com Services LLC is seeking a Manager to lead a team of AMER-based Workplace Incident Management investigators, overseeing complex, confidential investigations and threat assessments. You will guide cross-functional partners across HR, Legal, and security to ensure timely, quality outcomes.

You will own day-to-day operations, set direction, and drive data-driven reporting to executives, while fostering talent development and on-call readiness for critical incidents.

Qualifications

• 7+ years in security-related roles or law enforcement
• Experience leading cross-functional teams with measurable results
• Last 3 years in Incident Management, Threat Management or related field
• Bachelor's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology, or related field
• Understanding of insider threat programs

Responsibilities

• Lead and develop a AMER-based WIM Investigators team, ensuring quality and timely resolutions
• Manage caseload allocation and resourcing across AMER
• Handle the most complex investigations and conduct threat assessments and interviews
• Build cross-functional partnerships with ACS, DC Security, HR, ER, Legal, and security partners
• Develop relationships with federal, state, and local law enforcement; escalate risks as required by law
• Own data integrity and reporting in the case management system
• Deliver fact-based reports to executive leadership
• Drive operational excellence and new technologies including AI
• Oversee training, mitigation planning, and post-incident reviews
• Coach and mentor a high-performing team; manage on-call readiness

Skills

People management

Threat assessment

Incident management

Cross-functional leadership

Security operations

Interviews

Education

Bachelor's degree or equivalent in Business, Criminology, Psychology, or related field

Job description

Amazon.com Services LLC is seeking a Manager to lead a team of AMER-based Workplace Incident Management investigators, overseeing complex, confidential investigations and threat assessments. You will guide cross-functional partners across HR, Legal, and security to ensure timely, quality outcomes.

You will own day-to-day operations, set direction, and drive data-driven reporting to executives, while fostering talent development and on-call readiness for critical incidents.