Willow Ambulatory Analyst

Integrated Resources, Inc ( IRI ); Massachusetts; On-site; USD 110,000 - 117,000; Full time

Job summary

Integrated Resources, Inc. (IRI) is seeking an Epic Willow Ambulatory Analyst to design, configure, test, and support Willow Ambulatory for retail and outpatient pharmacy operations within a large healthcare organization.

You will partner with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT to ensure scalable medication workflows, system stability, and timely throughput in a high-volume environment.

Qualifications

• Experience supporting Epic Willow Ambulatory in retail or outpatient pharmacy.
• Strong collaboration with Pharmacy Operations, Leadership, Revenue Cycle, and IT.
• Ability to manage production incidents and system changes.

Responsibilities

• Design, configure, test, implement, and support Willow Ambulatory functionality for retail/outpatient pharmacy.
• Analyze pharmacy workflows and translate needs into Epic configuration.
• Support prescription intake, dispensing, charging, inventory, and POS integrations.
• Perform routine maintenance, resolve incidents, and deploy enhancements in a production environment.
• Coordinate with vendors and interfaces for testing and issue resolution.

Skills

Retail pharmacy operations

Cross-functional collaboration

Production support

Tools

Epic Willow Ambulatory

Willow Ambulatory

Pharmacy systems integration

Job description

Job Duration: 12+ months W2 contract with high possibility of extension based on performance and depending on business needs.

Pay rate: $80 to $85/hr. on w2

Job Description:

This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization.

The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.

The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale-related integrations.

This role operates in a high-volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.

• Retail Pharmacy Application Support
• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
• Operational Partnership and Workflow Optimization
• Partner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement
• Support new store openings, workflow changes, and operational initiatives
• Ensure system configuration aligns with day-to-day pharmacy operations
• Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.Testing, Validation, and Release Support
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities
• Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements
• Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints
• Integration and Vendor Coordination
• Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail‑impacting issues
• Understand cross‑system dependencies and elevate issues appropriately when retail pharmacy workflows are affected
• Crossover and Enterprise Collaboration
• Collaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment
• Cross‑application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams
• Project Execution and Production Support
• Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives
• Balance enhancement work with production support and time‑sensitive retail pharmacy issues
• Provide clear status updates, identify risks, and elevate operational concerns as needed
• Documentation and Governance
• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
• Follow enterprise intake, change control, and documentation standards
• Contribute to continuous improvement of retail pharmacy system support processes