Will Call Team Lead: Drive Orders & Efficiency with PTO/401k

Palmer Food Services; City of Rochester (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Benefit Time (PTO, Holiday and S.

401k Retirement Plan with Employer M

Profit-Sharing Bonus

Employee Discount 15% on Retail Goods

Associate Discounts on Warehouse Food

Job summary

Palmer Food Services in Rochester, NY is seeking a Warehouse Will Call Associate to pick, stage, and prepare orders for daily distribution. You will coordinate with sales and other departments to ensure accurate fulfillment and timely communication of any delays or issues.

The role requires basic math and computer skills, physical ability to lift up to 50–100 lbs, and comfort working in cold environments. Full-time hours and a strong benefits package are available.

Qualifications

• High school diploma or GED.
• Basic reading, writing and math skills.
• Computer knowledge with warehouse software.
• Customer service or general clerical office experience.
• Comfortable with machinery reaching heights of 25 ft.
• High attention to detail and accuracy.
• Ability to perform duties in freezer and coolers.
• Ability to work calmly under pressure in a fast paced work environment.

Responsibilities

• Select and assemble orders and stage efficiently.
• Manage operational projects to improve efficiency and quality of wholesale pick-up orders.
• Hold daily huddles to establish workflow and expectations.
• Run unconfirmed order lists to view orders for the following day.
• Manage and prepare routes for daily orders.
• Prepare and print item stickers and picklists for Will Call team.
• Select orders and properly stage them according to customer pick-up times.
• Constantly communicate with the sales team and other departments regarding customer orders, issues, delays, and any other event that may take place.
• Collect payment from customers and manage cash drawer.
• Perform all duties assigned to Will Call associates.
• Perform all other duties as assigned.

Skills

Customer service

Computer literacy

Machinery operation

Attention to detail

Team communication

Education

High school diploma or GED

Tools

Warehouse software

Job description

Palmer Food Services in Rochester, NY is seeking a Warehouse Will Call Associate to pick, stage, and prepare orders for daily distribution. You will coordinate with sales and other departments to ensure accurate fulfillment and timely communication of any delays or issues.

The role requires basic math and computer skills, physical ability to lift up to 50–100 lbs, and comfort working in cold environments. Full-time hours and a strong benefits package are available.