Will Call & Showroom Associate — Fast-Paced Warehouse

SanMar; Ashland (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

SanMar is seeking a Will Call Associate to listen to customers, locate and load orders quickly, and safely handle loading activities based on Ship Via. You will answer inquiries by phone, email, or in person and offer suitable substitutions when items are out of stock.

The role emphasizes accurate data entry in High Jump and Ody and maintaining a safe, organized warehouse environment. You'll contribute to a responsive customers-first experience, returning messages within 24 hours and adhering to

Responsibilities

• Operate internal systems that store customer information, such as High Jump and Ody.
• Answer customer inquiries over the phone, via email and in person.
• Offer comparable product substitutions and alternative locations when out of stock.
• Prepare all completed out going USPS for daily pick up.
• Document pertinent information clearly in High Jump and/or Ody.
• Educate customers on the SanMar Difference and products.
• Effectively solve problems and find the best solution for both SanMar and the customer.
• Return customer voice messages and e-mails within 24 hours.
• Maintain Health Screening Logs for vendors and visitors.
• Maintain cleanliness and organization of the showroom and will call area within the warehouse.
• Research and enter external and internal errors for stats.
• Offer up to date and accurate information to customers and co-workers.
• Responsible for checking out equipment and returning in same condition.
• Maintain safe, neat and clean work area by adhering to SanMar safety regulations.
• Perform other duties as assigned.
• Comply with all policies and standards.

Job description

SanMar is seeking a Will Call Associate to listen to customers, locate and load orders quickly, and safely handle loading activities based on Ship Via. You will answer inquiries by phone, email, or in person and offer suitable substitutions when items are out of stock.

The role emphasizes accurate data entry in High Jump and Ody and maintaining a safe, organized warehouse environment. You'll contribute to a responsive customers-first experience, returning messages within 24 hours and adhering to