Wildfire Partners: Community Resilience Specialist II

Boulder County; Boulder (CO); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Pension contributions

Vacation accrual

PSLF eligibility

Job summary

Boulder County’s Community Planning and Permitting Department is seeking a Wildfire Partners Program Specialist II to advance wildfire mitigation and community engagement across the county. The role serves as a primary contact for thousands of homeowners and works in a hybrid schedule with duties ranging from assessments to program administration.

The position requires independent judgment, a strong customer-service mindset, and familiarity with program operations.

Qualifications

• Six years of combined education and experience in natural resource management, communications, or related fields, and/or related program experience.
• Additional related education may count towards required experience.
• Applicants must have a valid driver’s license and a clean driving record.

Responsibilities

• Answer the Wildfire Partners designated phone line and respond to inquiries to the general email account about program offerings, processes, and requirements.
• Review home assessment applications and enroll accounts.
• Schedule home assessments, inspections, site visits, tours and other appointments.
• Generate home assessment and inspection reports and issue Wildfire Partners certificates.
• Provide project management support for updates to the home assessment, financial assistance, and future programs.
• Help support recruitment, marketing, education and communications efforts including direct mail and email marketing.
• Provide troubleshooting and technical support for program equipment, software, and apps as needed.
• Attend community meetings and other Wildfire Partners events.
• Perform program administrative duties such as producing reports, collecting fees and receipts, ordering supplies, and performing office functions.
• Perform other duties as assigned to support the Wildfire Partners program.

Skills

Customer service

Scheduling

Communication

Data management

Education

Six years combined education and experience

Tools

Salesforce

ESRI Survey 123

Job description

Boulder County’s Community Planning and Permitting Department is seeking a Wildfire Partners Program Specialist II to advance wildfire mitigation and community engagement across the county. The role serves as a primary contact for thousands of homeowners and works in a hybrid schedule with duties ranging from assessments to program administration.

The position requires independent judgment, a strong customer-service mindset, and familiarity with program operations.