WIC Supervisor

Joseph P Addabbo Family Health Center Inc; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Paylocity in New York, NY is seeking a WIC Supervisor to oversee daily clerical operations and ensure compliant, participant-centered delivery of WIC services.

Responsibilities include supervising clerical staff and Outreach Coordinators, coordinating workflow across WIC sites, supporting training, meetings, and collaboration with medical/nutrition staff, and monitoring outreach and quality assurance to achieve program goals.

Qualifications

• Maintains understanding of WIC mission, goals, eligibility, benefits, policies.
• Completes required trainings and continuing education.
• Supports planning and evaluation to ensure NYSDOH WIC compliance.
• Represents the WIC program in internal and external meetings.

Responsibilities

• Direct supervision and coaching of clerical staff and Outreach Coordinator.
• Coordinate daily workflow, staffing, scheduling across WIC sites.
• Collaborate with WIC leadership to coordinate clerical, nutrition, outreach activities.
• Monitor outreach goals, follow-up activities, and outcomes.
• Assist with training coordination for staff competencies and certifications.
• Support audits, site visits, and quality assurance efforts.

Skills

Supervisory skills

Staff coaching

Communication

Policy compliance

Quality improvement

Education

Bachelor's degree in health administration or related field

Tools

WIC SharePoint

Teletask

Eligibility Ease

Job description

Description

POSITION SUMMARY:

The WIC Supervisor is responsible for day-to-day supervision of clerical support staff ensuring effective service delivery, regulatory compliance, policy implementation, quality assurance and participant-centered delivery of WIC services. WIC Supervisor is responsible for oversight and support of the Outreach Coordinators activities including monitoring outreach efforts, community partnerships and participant recruitment and retention efforts.

The WIC Supervisor assists with training coordination in collaboration with WIC Nutrition and Breastfeeding Coordinator and WIC Director. The WIC Supervisor assists with monthly WIC department meetings and leads Clerical Team Meetings to promote communication, collaboration, accountability, and continuous quality improvement in order to achieve program goals.

Requirements

Program Knowledge and Professional Standards

1. Maintains a strong understanding of WIC’s mission, program goals, eligibility requirements, benefits, policies, and procedures, and ensures compliance with applicable USDA, NYSDOH, HIPAA, JPA FHC, confidentiality, and participant safety requirements.

2. Maintains required professional knowledge by completing assigned conferences, seminars, in-service education, mandatory trainings, and continuing education requirements.

Supervision and Operations

3. Assists the WIC Director with planning, implementing, evaluating, and improving WIC services to ensure compliance with NYSDOH WIC requirements and effective program operations.

4. Provides direct supervision, coaching, performance feedback, and evaluation of clerical staff and the Outreach Coordinator, establishing expectations related to customer service, productivity, accuracy, confidentiality, professionalism, and program performance.

5. Coordinates daily workflow, staffing, scheduling, workload distribution, and clerical operations across WIC sites to support efficient and equitable participant services.

6. Collaborates with the WIC Director and WIC Nutrition and Breastfeeding Coordinator to coordinate clerical, nutrition, breastfeeding, and outreach activities and address operational and staffing needs.

7. Oversees participant communication and outreach processes, including use of the shared mailbox, Teletask, Eligibility Ease, and other tracking systems, and monitors outreach goals, follow-up activities, and outcomes.

8. Promotes a positive, respectful, collaborative, and team-oriented work environment.

Training, Communication and Program Coordination

9. Assists with coordination and tracking of WIC staff training, competencies, certifications, and required NYSDOH and JPA FHC education.

10. Supports program communication and organization by maintaining WIC SharePoint resources, disseminating program and quality improvement updates, and assisting with staff meetings, agendas, documentation, action items, and follow-up.

11. Represents the WIC program at internal and external meetings and supports program-wide initiatives and events, including the Farmers Market Nutrition Program and WIC-sponsored activities.

Purchasing and Resource Management

12. Oversees departmental purchasing and inventory activities in collaboration with WIC leadership and staff, ensuring adequate supplies, compliance with program requirements, appropriate resource utilization, and identification of cost-saving opportunities.

Quality Assurance and Program Compliance

13. Monitors program data, quality indicators, participant feedback, and operational trends to identify opportunities for improvement and support program effectiveness.

14. Assists with preparation for audits, NYSDOH site visits, quality assurance reviews, and other compliance activities.

15. Collects participant and staff feedback, as appropriate, to support improvements in participant experience, workplace culture, and program operations.

This is not inclusive of all tasks. Performs other related duties as assigned.