WIC Program Clerk & Intake Specialist

Milwaukee Health Services; Milwaukee (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Milwaukee Health Services is seeking a WIC Program Assistant to provide clerical and clinical support for the WIC program. You will perform varied clerical tasks, client intake, data entry of immunization records, and generate weekly caseload reports.

The role requires strong communication, accuracy, and ability to work with diverse staff. Responsibilities include answering phones, maintaining records, processing participant interactions, and supporting clinic operations.

Qualifications

• Education: High school graduate or equivalent.
• Experience: Experience in an office setting preferred.
• Knowledge of general office practices and procedures; ability to type 35-45 wpm; ability to use basic office equipment; strong written and verbal communication skills.

Responsibilities

• Perform general client intake/registration with standard processing times (10 minutes for initial certification, 5 minutes for mid-certification).
• Complete appropriate client record forms.
• Answer phones with proper greetings and within service levels.
• Provide welcoming greeting to clients and visitors.
• Maintain filing system for the program and file documents appropriately.
• Participate in WIC clinic team meetings to aid quality assurance.
• Disseminate referrals and information within scope of practice.
• Make copies and distribute documents as needed.
• Mail correspondence as assigned.
• Perform data entry of immunization records.
• Complete weekly clerical reports related to caseload management (missed appointments, no-shows, reminders).
• Assist in maintaining office cleanliness.
• Enter WIC lead billing data with <3% error.
• Perform other duties as assigned.

Skills

Typing 35-45 wpm

Office procedures

Written & verbal communication

Basic computer skills

Team player

Education

High school diploma or equivalent

Tools

Fax machine

Postage meter

Copier

Job description

Milwaukee Health Services is seeking a WIC Program Assistant to provide clerical and clinical support for the WIC program. You will perform varied clerical tasks, client intake, data entry of immunization records, and generate weekly caseload reports.

The role requires strong communication, accuracy, and ability to work with diverse staff. Responsibilities include answering phones, maintaining records, processing participant interactions, and supporting clinic operations.