WIC Client Care & Data Coordinator

Sedgwick County; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Sedgwick County Health Department seeks a WIC Administrative Support II to provide front desk, data collection, and call center assistance, supporting WIC services for Women, Infants, and Children. The role rotates through clinic front desk, data collection, and call center to ensure timely, accurate service delivery.

You will verify client income eligibility, document HIPAA compliance, schedule appointments, process referrals, and help promote breastfeeding while assisting with outreach and

Qualifications

• High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete FEMA IS 100 and 700 courses within 30 days of employment.
• Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish.

Responsibilities

• Welcome and assist internal and external customers
• Follow policies, procedures and workflows
• Identify and clarify client needs, research issues, and provide program education to assist clients in understanding how WIC works
• Refer and document community referrals
• Schedule, reschedule, cancel and send reminders for client appointments
• Manage email inboxes and faxes; monitor and respond to requests
• Rotates through three primary areas: clinic front desk, performing medical data, and call center
• Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
• Provide guidance, and document the clients’ secondary nutrition education appointment contact
• Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
• Manage supply inventories of office, including printing materials and medical supplies
• Provide WIC outreach: mailings and in-person events
• Manage incoming client referrals from IRIS software
• Screen immunization records to ensure up-to-date status
• Distribute and collect surveys for WIC services
• Meet program client contact productivity standards
• Follow and document HIPAA regulations and WIC confidentiality
• Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
• Reports and provides written documentation to supervisor on client complaints

Skills

Customer service

Office administration

Data entry

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

IRIS software

Job description

Sedgwick County Health Department seeks a WIC Administrative Support II to provide front desk, data collection, and call center assistance, supporting WIC services for Women, Infants, and Children. The role rotates through clinic front desk, data collection, and call center to ensure timely, accurate service delivery.

You will verify client income eligibility, document HIPAA compliance, schedule appointments, process referrals, and help promote breastfeeding while assisting with outreach and