WIC Eligibility Specialist

State-of-Florida; Kissimmee (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

Florida Department of Health in Osceola conducts specialized WIC program support, including eligibility screening, client registration, and benefits issuance. The role requires processing income verifications, documenting demographics, and coordinating appointments.

Staff interact with clients and staff, perform data entry, and maintain compliance with federal/state procedures. The position is based at a Florida Department of Health site with potential travel between offices, and requires

Qualifications

• Accurate typing and basic mathematical skills.
• Customer service experience in healthcare or related setting.
• Ability to manage data entry and income eligibility.
• Multi-task in a fast-paced environment with good time management.
• Proficient in Microsoft Office, Outlook, HMS, FL-WISE.

Responsibilities

• Interview participants to determine initial and continuing program eligibility.
• Perform client registration and update demographics.
• Verify FMMIS eligibility and income documentation.
• Issue WIC benefits and explain EBT card usage.
• Schedule appointments using online system and inform about certification periods.
• Provide referrals to health department services and community programs.
• Attend staff development and in-service trainings.

Skills

Typing

Customer service

Data entry

Time management

Microsoft Office

Outlook

FL-WISE

Tools

HMS

FL-WISE

Microsoft Office

Outlook

Job description

Florida Department of Health in Osceola conducts specialized WIC program support, including eligibility screening, client registration, and benefits issuance. The role requires processing income verifications, documenting demographics, and coordinating appointments.

Staff interact with clients and staff, perform data entry, and maintain compliance with federal/state procedures. The position is based at a Florida Department of Health site with potential travel between offices, and requires