WIC Bilingual Support Staff Part Time

Pottcounty Ia; Council Bluffs (IA); On-site; USD 25,000 - 28,000; Part time

Job summary

The Pottawattamie County WIC Program seeks a part-time bilingual support staff member to assist Spanish-speaking families in both verbal and written communication. Duties include data entry in the WIC system, issuing benefits and eWIC cards, greeting clients, scheduling appointments, and participating in outreach events.

Ideal candidates communicate well with the public in English and Spanish, type accurately, and have basic computer skills.

Qualifications

• Must be bilingual in English and Spanish.
• Able to type accurately and use basic computer software.
• Good communication and public-facing skills.

Responsibilities

• Input client information into the WIC computer system according to policy.
• Issue WIC benefits, vouchers, and eWIC cards; greet clients at reception.
• Translate for Spanish-speaking families in verbal and written form.
• Update client records and transfer information between agencies as needed.
• Follow up on missed appointments and newly eligible participants.
• Attend mandatory meetings and answer phones to schedule appointments.
• Participate in outreach activities and perform related duties.

Skills

Bilingual English/Spanish

Typing

Customer service

Tools

WIC Computer System

Job description

Summary

The Pottawattamie County WIC Program has an opening for a part-time bilingual support staff person to work 2-3 days per week.Must be able to translate for Spanish speaking families in verbal and written form.

Essential Functions

Inputs client information into the WIC computer System needed to complete all appointment types following HHS WIC program policy and procedures.

Issues WIC benefits and Farmer’s Market vouchers, explains the general use of WIC benefits, issues eWIC cards, and acts as receptionist for all clients entering office.

Translates for Spanish speaking families in verbal and written form.

Updates the WIC computer System as per instructions from the State WIC Office.

Responsible for maintaining participant records, transferring information to and from other state agencies, keeping records and reports necessary for program compliance.

Uses appropriate reports to follow up on missed appointments, pending terminations and newly eligible participants and files completed reports electronically.

Attends all mandatory agency and state meetings.

Answers phone, schedules WIC participant appointments

Participates in WIC outreach activities and events

Performs other related duties as assigned.

Essential Knowledge, Experience, and Ability

Ability to communicate and work well with the public in English and Spanish.

Ability to type accurately and have general knowledge of basic computer software.

Ability to understand and follow both oral and written instructions.

Essential Education, Certification, and/or Licenses

Work is generally performed indoors in an office setting -- clinics are held in churches or other public buildings with or without air conditioning.

Normal to considerable contact with public -- work may be stressful at times.

Work may require bending, lifting and carrying various clinic supplies weighing up to 30 lb

Department

Women, Infant & Children (WIC)

Salary

$18.25 - $18.71/hour

Job Type

Part-time

Location

Public Health: 515 5th Ave., Council Bluffs

Posted

9/29/2026