Wi-Fi Operations Engineer

TechDigital Group; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDigital Group is seeking a Wi‑Fi Operations Engineer to deliver a 24x7 follow-the-sun support model for its global enterprise wireless environment. You will ensure availability, performance, and security of the wireless estate through proactive monitoring and rapid incident response.

Join a globally distributed team and help optimize user experience by continuous performance tuning, swift handovers between regions, and adherence to incident management procedures.

Qualifications

• Experience monitoring global Wi‑Fi infrastructure and associated services.
• Ability to operate in a follow-the-sun model across regions.
• Knowledge of RADIUS, DHCP, DNS and wireless security basics.

Responsibilities

• Monitor global Wi‑Fi infrastructure (controllers, APs, RADIUS, DHCP, DNS) 24x7 via monitoring platforms.
• Track health indicators: AP availability, client connectivity, RF conditions, auth success, WAN/uplink status.
• Configure and tune alerts to reduce noise and enable early issue detection.
• Identify security events (rogue clients, anomalies) and escalate per procedures.

Skills

Network Monitoring

Incident Management

Performance Optimization

Job description

Top Skills:

• Network Monitoring


• Incident Management


• Performance Optimization

Role summary

We are seeking a Wi‑Fi Operations Engineer to deliver a \"follow the sun\" operational support model for the Client's global enterprise Wi‑Fi environment. You will ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning. The role works as part of a globally distributed team, handing over seamlessly between regions to provide 24x7 coverage.

Job Descriptions/Responsibilities:

Network monitoring

• Monitor the global Wi‑Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client's monitoring and cloud management platforms


• Track key health indicators including AP availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status


• Configure and tune alerts and thresholds to reduce noise and enable early detection of issues


• Identify security events on the wireless network, such as rogue Client and anomalous client behavior, and elevate per defined procedures