Wholesale Payments Client Success Lead

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Job summary

Truist Financial Corporation is seeking a Team Coordinator II to organize daily processing for multiple groups, ensuring quality and delivery of Wholesale Payments solutions. The role requires strong communication, time management, and proactive partnerships across the organization.

Candidate should have extensive experience in Wholesale Payments, banking operations, and project leadership. The job entails detailed coordination, escalation handling, and process improvements in a fast-paced

Qualifications

• Five years of Wholesale Payments, Banking Operations, or related work experience.
• 2+ years of consistently high performance as a Team Coordinator I or equivalent.
• 3+ years direct experience leading a team, performance and resource allocation.
• Ability to lead projects or requests of moderate or higher complexity levels and risk exposure.
• Knowledge and experience with Risk Controls and Audits.
• Excellent written and verbal communication skills.
• Ability to exercise good judgment and use of resources.
• Ability to work independently and manage time effectively.
• Strong organizational and follow-up skills.
• Demonstrates accountability – Owns requests or projects and sees them through to completion or escalates accordingly.

Responsibilities

• Provide guidance and decision making to teammates who need assistance with more complex client issues, questions or processes.
• Serves as a key escalation point within Wholesale Payments for product and system-specific requests, and will work directly with client, stakeholders, vendors, etc. to resolve as needed.
• Meets sometimes less-clearly defined demands and influences junior colleagues.
• Researches, recommends, and implements more efficient processes to improve quality, enhance client satisfaction, and reduce costs.
• Prioritizes requests for the team and manages workload across teammates via the workflow system.
• Engages directly with clients, internal partners, and vendors regarding issues, challenges or opportunities impacting daily activities or systems and drive resolution.
• Routinely uses significant judgement on moderate to complex business problems and decision making.
• Supports Leaders with duties that impact the team such as defining and documenting procedures, attend meetings as a proxy for manager, and serving a subject matter expert for projects.
• Provide input for teammate evaluations. Participate in, and make recommendations for, the hiring of personnel.
• Stays abreast of processes with periodic reviews of procedures. Identifies trends and makes recommendations for streamlining functions and processes to gain efficiencies and improve the client experience.
• Participates in all control and audit walk-through, periodically reviews, and tests Risk Controls.
• Provides general support to Wholesale Payments and other areas of Truist by performing high-volume and time-sensitive routine tasks independently on an as needed basis.

Skills

Attention to detail

Communication skills

Time management

Independent work

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Truist Financial Corporation is seeking a Team Coordinator II to organize daily processing for multiple groups, ensuring quality and delivery of Wholesale Payments solutions. The role requires strong communication, time management, and proactive partnerships across the organization.

Candidate should have extensive experience in Wholesale Payments, banking operations, and project leadership. The job entails detailed coordination, escalation handling, and process improvements in a fast-paced