Wholesale Operations Manager

iFixit; Chattanooga (TN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Flexible vacation time

Dependent Care FSA

Stipends for repair & wellness

Bike benefit

Team member discounts

Charitable matching

Job summary

iFixit is expanding to Chattanooga and seeks a Wholesale Operations Manager to own the U.S. wholesale operational execution, coordinating with Sales, Finance, Purchasing, Logistics, Marketing, and E‑Commerce. You will manage EDI end-to-end, onboarding new retailers, and driving OTIF performance across partners.

Lead supplier data accuracy, retailer compliance, and program execution while developing scalable processes and data-driven improvements for growth.

Qualifications

• 4+ years in wholesale operations or similar, with national/big-box retail account experience.
• EDI ownership and retailer compliance experience.
• Self-starter with proven ability to own outcomes and close loops without reminders.
• Track record in scalable operational processes that drive efficiency and revenue.
• Advanced spreadsheet skills and strong written/verbal communication.

Responsibilities

• Own day-to-day wholesale operations and fulfillment, ensuring orders are processed accurately and delivered OTIF to retail partners.
• Build and implement scalable operational workflows that support wholesale account expansion and revenue growth.
• Owns EDI end to end: new retailer connections, mapping, testing, go-live sign-off, and daily resolution of transaction errors.
• Stay ahead of each retailer's EDI requirements and changes, including new/updated transaction sets and migration deadlines.
• Serve as the primary contact with our EDI provider and retailer EDI teams, driving issues to resolution.
• Maintain EDI-dependent data in our ERP so transmissions are correct at the source.
• Explain retailer shipping, labeling, and routing standards to Fulfillment and translate into clear directions.
• Monitor OTIF, ASN accuracy, and scorecard performance; address root causes before penalties accrue.
• Lead onboarding for new wholesale retailers: vendor setup, content, training, EDI, and go-live support.
• Manage retailer portals, documentation, scorecards, and product data accuracy in portals.
• Maintain wholesale cost and price files in ERP, EDI catalogs, and retailer portals.
• Serve as the operational point of contact for wholesale customers, reps, and distributors.
• Support Sales with samples, tradeshow logistics, POP/display programs, and sales analytics.
• Own and improve operational reporting on orders, fulfillment, deductions, and retailer performance.
• Analyze sales trends and product performance to identify opportunities and risks.
• Support forecasting and demand planning in partnership with Sales and Purchasing.
• Improve reporting automation and data flows to empower wholesale decisions.
• Identify process gaps and deliver improvements; document processes and explore AI augments.

Skills

EDI ownership

Spreadsheet proficiency

Operational process design

Cross-functional collaboration

Retail account experience

Tools

ERP systems

SPS Commerce

TrueCommerce

Job description

iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world’s foremost experts in repair, and we’ve set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more.

iFixit is looking for a Wholesale Operations Manager to own the operational execution of our U.S. wholesale business. Our parts, tools, and repair kits reach customers through national and big-box retailers alongside a broad base of distributors and B2B accounts. This role serves as the primary wholesale operational liaison between Sales, Finance, Purchasing, Logistics, Marketing, and E-Commerce.

You will own our EDI program end to end, serve as the internal authority on retailer compliance requirements, defend the business against chargebacks and deductions, run the internal and external onboarding when we land a new retail partner, and execute the retail display, POP, and pallet programs across our wholesale accounts. Throughout, you will raise the operational standard and eliminate the root causes of recurring problems.

Responsibilities:

• Own day-to-day wholesale operations and fulfillment, ensuring orders are processed accurately and delivered OTIF to retail partners.
• Build and implement scalable operational workflows that support wholesale account expansion and revenue growth.
• Owns EDI end to end: new retailer connections, mapping, testing, go-live sign-off, and daily resolution of transaction errors.
• Stay ahead of each retailer's EDI requirements and pending changes, including new or revised transaction sets, spec updates, and mandated migration deadlines.
• Serve as the primary contact with our EDI provider and retailer EDI teams, driving issues to resolution rather than waiting on open tickets.
• Maintain EDI-dependent item, customer, and fulfillment data in our ERP system so transmissions are correct at the source.
• Serve as the company expert on each retailer's shipping, marking, labeling, and routing standards, and translate them into clear, current, actionable direction for the Fulfillment team.
• Monitor OTIF, ASN accuracy, and scorecard performance against each retailer's thresholds, and correct root causes before penalties accrue.
• Lead the internal and external onboarding for new wholesale retailers: vendor system setup, item setup sheets, imagery and content, compliance training for Fulfillment, EDI setup, and troubleshooting through go-live.
• Manage all active retailer vendor portals, including documentation, scorecards, and support cases, and own the accuracy of all product data and content in every portal.
• Maintain accurate wholesale cost and price files in our ERP system, EDI catalogs, and retailer portals.
• Serve as the direct operational point of contact for wholesale customers, reps, and distributors.
• Support the Sales team with samples, tradeshow and event logistics, POP and display programs, and operational analysis of sales programs.
• Own the operational reporting that the business runs on, including order status, fulfillment and scorecard performance, deduction activity, and retailer performance. Use it to surface problems before they become escalations.
• Analyze sales trends, product performance, and accounts to identify operational opportunities and risks.
• Support accurate forecasting and demand planning in partnership with Sales and Purchasing.
• Improve reporting automation and data flows to support decision-making across the wholesale organization.
• Identify process gaps and deliver improvements independently, applying AI tools to real operational workflows, and document processes as you build them.

Experience & Qualifications:

Required-

• 4+ years in wholesale operations, CPG retail operations, or similar experience, including direct work with national or big-box retail accounts.
• EDI ownership.
• Experience managing new customer setups and retailer compliance.
• A demonstrated track record as a self-starter: owning outcomes without supervision and closing loops without reminders.
• Track record of designing and scaling operational processes that drive efficiency and revenue growth.
• Advanced spreadsheet proficiency.
• Excellent written and verbal communication, with a consistent record of fast, clear responsiveness to internal teams, retailers, and vendors.

Preferred-

• Experience with ERP systems.
• SPS Commerce or TrueCommerce experience.
• Direct experience with Walmart, Sam’s Club, Costco, Home Depot, Lowe’s, Ace Hardware, or similar retailers.
• Experience with retailer vendor and transportation portals.
• Practical fluency with AI tools applied to real operational workflows.

iFixit’s Expansion to Chattanooga:

Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.

We are excited to have moved into our eastern distribution hub and headquarters! We’ve built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street.

Read more about our plans.

iFixit is an awesome place to work. Here are some of our perks:

• A career where you will be actively working to make the world better.
• A repairable laptop, and any software you need.
• Full benefits package. Employer-subsidized health insurance through Anthem Blue Cross including medical, dental, vision, and life insurance. Plus a stipend toward coverage for your dependent(s).
• 401k plan with 4% employer match.
• Flexible vacation time + paid holidays.
• Dependent Care FSA.
• Generous stipends towards repair & wellness.
• $400 towards a bike or alternative method of transportation.
• A sweet pair of headphones to get your head in the game.
• Team member discounts on parts and tools.
• Charitable contribution matching! We’ll 100% match your tax deductible contribution.

Diversity Statement:

When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We’re a diverse team, split between two continents, but we’re united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.

iFixit is committed to creating a diverse team, not only in who we hire, but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

This job is located at our office in Chattanooga, TN. Please only apply if you live in Chattanooga or are willing to relocate.