Wholesale Operations Associate

Tactilemedical; Minneapolis (MN); On-site; USD 28,612 - 37,553; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Retirement benefits

Paid time off

Life insurance

Disability coverage

Job summary

Tactile Medical is seeking a Customer Service Representative in Minneapolis, MN, to facilitate VA referrals and ensure compliance with all regulatory requirements. The ideal candidate will manage customer inquiries and paperwork related to at-home therapy devices, providing excellent service to Veterans.

A Bachelor's degree or equivalent experience, along with strong customer service skills, are required. Benefits include comprehensive medical and retirement packages, along with competitive pay ranging from $20.77 to $27.26 per hour.

Qualifications

• 2+ years of experience in customer service or a patient-oriented environment.
• Veteran or experience helping the Veteran community is a plus.
• Social work or clinical background preferred.

Responsibilities

• Partner with Territory Account Manager to complete VA referrals and purchase orders.
• Conduct clinic outreach for missing referral information.
• Provide excellent customer service to Veterans and internal teams.

Skills

Strong customer service skills

Ability to work independently

Strong organizational skills

Proficiency with Microsoft Word, Excel, Teams and Outlook

Excellent verbal and written communication skills

Education

Bachelor’s Degree or equivalent work experience

Tools

Filemaker

Microsoft Office Suite

Job description

Overview

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Responsibilities

• Partner with Territory Account Manager to bring VA referrals to order complete, including VA quotes and reviewing and processing VA purchase orders.
• Conduct clinic outreach for missing referral information
• Process all order related paperwork in a timely and accurate manner ensuring service levels are met
• Ensure paperwork meets VA requirements and standards
• Provide timely follow up and excellent customer service to Veterans, VA clinicians, Prosthetics Officers and internal team members
• Ensure regulatory requirements such as HIPPA are followed
• Serve a point of contact between Tactile Medical and the VA Medical Centers across the country
• Support all Tactile VA programs including purchase pricing, Flexitouch trial program and all pilot programs
• Educate the VA Purchasing Departments (Prosthetics and Contracting) on Tactile Medical products, part numbers, order process and pricing
• Act as the subject matter expert on VA business and be the point of contact for the VA purchasing process and requirements
• Review, respond and process all electronic communications
• Monitor and distribute VA Reporting
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA
• Other duties as assigned

Qualifications

Education & Experience

• Required:
  • Bachelor’s Degree or equivalent work experience
  • 2+ years of experience in customer service or a patient-oriented environment
• Preferred:
  • Veteran or experience working or helping in the Veteran community
  • Social work or Clinical background
  • Previous experience working with Filemaker

Knowledge & Skills

• Strong customer service skills
• Ability to successfully work independently and with minimal face to face social interaction
• Strong sense of urgency and teamwork
• Demonstrated ability to be organized, detail-oriented with the ability to manage your time diligently
• Proven ability to multi-task, prioritize and meet required deadlines
• Strong aptitude for learning systems and understanding processes quickly
• Strong data entry skills
• Proficiency with Microsoft Word, Excel, Teams and Outlook
• Thrive in a fast-paced, continuously changing environment by balancing multiple deadline driven priorities
• Operate as a strong team player with a high degree of flexibility
• Problem solve and share best practices
• Exhibit excellent grammar, verbal and written communication skills

Benefits

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$20.77 – $27.26 USD