Wholesale Account Representative

Fine Wines & Spirits of North Texas LLC; Washington; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Health care plans (medical, dental, &-

401(k)

Disability and life insurance

Paid parental leave

Pet insurance

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Career development and product培训

Consumer classes

Job summary

Total Wine & More is seeking a Wholesale Account Representative to manage on-site client relations, conduct wholesale deliveries, and ensure accuracy in orders and documentation. Responsibilities include loading/unloading, picking and packing when not delivering, and communicating promotions to clients.

The role emphasizes maintaining strong relationships, resolving on-site issues, and adhering to regulatory requirements while contributing field insights for route optimization and service

Qualifications

• 3–6 years in delivery driving, wholesale, logistics, customer service, or related field.
• Ability to operate independently and solve non-routine client-facing issues.
• Strong communication skills and product knowledge aptitude.
• Ability to safely lift, load, and handle cases and pallets.
• Technical proficiency with order management tools and handheld devices.
• Valid driver’s license and ability to meet all driving and compliance requirements.

Responsibilities

• Conduct wholesale deliveries by driving company vehicles to customer locations on assigned routes.
• Validate order accuracy before loading, ensuring correct products, quantities, and documentation.
• Load, unload, and support receiving at client locations, ensuring safe, compliant handling of all products.
• Pick and pack wholesale orders during non-delivery periods to support order readiness and fulfillment accuracy.
• Maintain strong client relationships, acting as the local on-site representative to address service needs and elevate concerns.
• Communicate deal sheets, promotions, and product information, advising clients and recommending items based on needs.
• Resolve on-site issues, including shortages, invoicing discrepancies, and delivery exceptions, proposing solutions and coordinating with internal teams.
• Complete all regulatory and compliance requirements related to wholesale delivery and commercial driving.
• Provide field insights to the Account Supervisor to support workflow improvements, route optimization, and overall service quality.

Skills

Delivery experience

Customer service

Communication

Physical fitness

Order management tools

Driver's license

Tools

Order management systems

Handheld devices

Job description

About the role The Wholesale Account Representative conducts wholesale deliveries and ensures accurate execution, supports strong client relationships, and upholds operational standards across the wholesale delivery process. This role validates orders, manages loading and unloading, communicates product and promotional information, and resolves issues on-site with minimal supervision. In addition to delivery responsibilities, the Representative assists with picking and packing orders when not on a route to ensure operational flow. This role supports process efficiency, contributes client insights, and helps enhance the overall wholesale service model.

Responsibilities

• Conduct wholesale deliveries by driving company vehicles to customer locations on assigned routes.
• Validate order accuracy before loading, ensuring correct products, quantities, and documentation.
• Load, unload, and support receiving at client locations, ensuring safe, compliant handling of all products.
• Pick and pack wholesale orders during non-delivery periods to support order readiness and fulfillment accuracy.
• Maintain strong client relationships, acting as the local on-site representative to address service needs and elevate concerns.
• Communicate deal sheets, promotions, and product information, advising clients and recommending items based on needs.
• Resolve on-site issues, including shortages, invoicing discrepancies, and delivery exceptions, proposing solutions and coordinating with internal teams.
• Complete all regulatory and compliance requirements related to wholesale delivery and commercial driving.
• Provide field insights to the Account Supervisor to support workflow improvements, route optimization, and overall service quality.

Qualifications

• 3‑6 years of experience in delivery driving, wholesale, logistics, customer service, or a related field.
• Ability to operate independently and solve non‑routine client‑facing issues.
• Strong communication skills and product knowledge aptitude.
• Ability to safely lift, load, and handle cases and pallets.
• Technical proficiency with order management tools and handheld devices.
• Valid driver’s license and ability to meet all driving and compliance requirements.

Physical requirements

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, pre‑tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development and product training.
• Consumer classes and more.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.