Wholesale Account Representative

Total Wine & More; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k), HSA, FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More is seeking a Wholesale Account Representative in Texas to conduct wholesale deliveries, validate orders, and support on-site client relations. You will load/unload, pick and pack when not delivering, and communicate promotions to customers to drive order accuracy and satisfaction.

The role requires independent problem-solving, strong communication, and a valid driver’s license; on-site work with regular route-based movements is essential. Competitive benefits apply.

Qualifications

• 3–6 years in delivery driving, wholesale, logistics, customer service, or a related field.
• Ability to operate independently and solve non-routine client-facing issues.
• Valid driver’s license and ability to meet all driving and compliance requirements.

Responsibilities

• Conduct wholesale deliveries by driving company vehicles to customer locations on assigned routes.
• Validate order accuracy before loading, ensuring correct products, quantities, and documentation.
• Load, unload, and support receiving at client locations, ensuring safe handling of all products.
• Pick and pack wholesale orders during non-delivery periods to support readiness.
• Maintain strong client relationships, addressing service needs on-site.
• Communicate deal sheets, promotions, and product information to clients.
• Resolve on-site issues, including shortages and invoicing discrepancies with internal teams.
• Complete all regulatory and compliance requirements related to wholesale delivery.
• Provide field insights to improve workflow, routing, and service quality.

Skills

Delivery driving

Logistics

Customer service

Tools

Order management tools

Handheld devices

Job description

About The Role: The Wholesale Account Representative conducts wholesale deliveries and ensures accurate execution, supports strong client relationships, and upholds operational standards across the wholesale delivery process. This role validates orders, manages loading and unloading, communicates product and promotional information, and resolves issues on-site with minimal supervision. In addition to delivery responsibilities, the Representative assists with picking and packing orders when not on a route to ensure operational flow. This role supports process efficiency, contributes client insights, and helps enhance the overall wholesale service model.

Responsibilities

• Conduct wholesale deliveries by driving company vehicles to customer locations on assigned routes
• Validate order accuracy before loading, ensuring correct products, quantities, and documentation
• Load, unload, and support receiving at client locations, ensuring safe, compliant handling of all products
• Pick and pack wholesale orders during non-delivery periods to support order readiness and fulfillment accuracy
• Maintain strong client relationships, acting as the local on-site representative to address service needs and elevate concerns
• Communicate deal sheets, promotions, and product information, advising clients and recommending items based on needs
• Resolve on-site issues, including shortages, invoicing discrepancies, and delivery exceptions, proposing solutions and coordinating with internal teams
• Complete all regulatory and compliance requirements related to wholesale delivery and commercial driving
• Provide field insights to the Account Supervisor to support workflow improvements, route optimization, and overall service quality

Qualifications

• 3–6 years of experience in delivery driving, wholesale, logistics, customer service, or a related field
• Ability to operate independently and solve non-routine client-facing issues
• Strong communication skills and product knowledge aptitude
• Ability to safely lift, load, and handle cases and pallets
• Technical proficiency with order management tools and handheld devices
• Valid driver’s license and ability to meet all driving and compliance requirements

Physical Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Equal Employment Opportunity Statement

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.