White-Glove Capping & Billing Specialist

CEI Fleet Collision and Safety; Minneapolis (MN); On-site; USD 76,000 - 104,000; Full time

Job summary

Element Fleet Management in Hopkins, MN is seeking a Capping Specialist to manage complex vehicle acquisition documents, vendor invoices, taxes, and billing for at-risk and top-tier clients, ensuring accuracy and timely processing.

You will lead escalation resolution, perform root-cause analysis, and work with internal teams and vendors to prevent service disruptions while maintaining strong client relationships.

Qualifications

• 3+ years of experience in Accounts Payable, Accounting, Finance, Fleet Operations, Capping Operations, or a related field.
• Demonstrated experience resolving complex financial, billing, reconciliation, or operational discrepancies.
• Strong analytical, problem-solving, prioritization, and organizational skills.
• Strong verbal and written communication skills, including experience communicating complex issues to internal stakeholders or clients.
• Ability to provide high-touch service while managing sensitive, urgent, or escalated client situations.
• Proficiency in Microsoft Office and business systems.

Responsibilities

• Own the review, audit, and reconciliation of complex or high-priority vehicle acquisition documents, vendor invoices, taxes, fees, and billing transactions for at-risk and top-tier clients, ensuring accurate cap calculations, compliance, and timely completion.
• Lead research and resolution of escalated payment, billing, VIN, registration, tax, and account reconciliation discrepancies; perform root‑cause analysis, recommend solutions, and proactively communicate status, risks, and next steps.
• Provide white‑glove support for assigned at-risk and top-tier clients by partnering closely with FPS, Acquisitions, Title & Registration, Accounting, vendors, and client‑facing teams to anticipate needs, coordinate resolutions, and prevent service disruptions.
• Serve as a capping subject‑matter resource by identifying trends and control gaps, supporting process improvements, sharing best practices, and assisting associates with complex transactions or exceptions.
• Maintain systems and documentation, ensure adherence to internal controls and policies, and perform other operational duties as assigned.

Skills

Accounts Payable

Analytical skills

Communication skills

Microsoft Office

Education

College degree

Job description

Element Fleet Management in Hopkins, MN is seeking a Capping Specialist to manage complex vehicle acquisition documents, vendor invoices, taxes, and billing for at-risk and top-tier clients, ensuring accuracy and timely processing.

You will lead escalation resolution, perform root-cause analysis, and work with internal teams and vendors to prevent service disruptions while maintaining strong client relationships.