Capping Specialist — High-Touch Client Billing & Compliance

Element Fleet Corporation; Minneapolis (MN); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Element Fleet Management in Hopkins, MN is seeking a Capping Specialist to join our client-service focused team. You will manage complex capping, billing, taxes, and vehicle acquisition issues for at-risk and top-tier clients, ensuring accurate processing and a white-glove experience.

You will collaborate with FPS, Acquisitions, Title & Registration, Accounting, vendors, and client teams to resolve escalations, strengthen internal controls, and support timely vendor payments while protecting

Qualifications

• 3+ years of experience in Accounts Payable, Accounting, Finance, Fleet Operations, Capping Operations, or a related field.
• Demonstrated experience resolving complex financial, billing, reconciliation, or operational discrepancies.
• Strong analytical, problem-solving, prioritization, and organizational skills.
• Strong verbal and written communication skills, including experience communicating complex issues to internal stakeholders or clients.

Responsibilities

• Own the review, audit, and reconciliation of complex or high-priority vehicle acquisition documents, vendor invoices, taxes, fees, and billing transactions for at-risk and top-tier clients, ensuring accurate cap calculations, compliance, and timely completion.
• Lead research and resolution of escalated payment, billing, VIN, registration, tax, and account reconciliation discrepancies; perform root-cause analysis, recommend solutions, and proactively communicate status, risks, and next steps.
• Provide white-glove support for assigned at-risk and top-tier clients by partnering closely with FPS, Acquisitions, Title & Registration, Accounting, vendors, and client-facing teams to anticipate needs, coordinate resolutions, and prevent service disruptions.
• Serve as a capping subject-matter resource by identifying trends and control gaps, supporting process improvements, sharing best practices, and assisting associates with complex transactions or exceptions.
• Maintain systems and documentation, ensure adherence to internal controls and policies, and perform other operational duties as assigned.

Skills

Accounts Payable

Finance

Fleet Operations

Capping Operations

Analytical skills

Communication skills

Education

College/University degree

Tools

Microsoft Office

Job description

Element Fleet Management in Hopkins, MN is seeking a Capping Specialist to join our client-service focused team. You will manage complex capping, billing, taxes, and vehicle acquisition issues for at-risk and top-tier clients, ensuring accurate processing and a white-glove experience.

You will collaborate with FPS, Acquisitions, Title & Registration, Accounting, vendors, and client teams to resolve escalations, strengthen internal controls, and support timely vendor payments while protecting