Whiskey Host - Tour Guide

Willett Distillery; Bardstown (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Dental programs

Paid time off

Merchandise discounts

Job summary

A family-owned distillery in Bardstown, Kentucky, is seeking a Whiskey Host to engage guests with warm hospitality and provide informative tours about whiskey production. Ideal candidates will have excellent communication skills, a positive attitude, and a willingness to learn about the whiskey industry. The position includes a benefits package for full-time hours, including health and dental insurance.

Qualifications

• Must be 21 or older to apply.
• Exceptional verbal communication skills required.
• Must demonstrate a commitment to selfless teamwork.

Responsibilities

• Greet guests warmly and provide helpful instructions.
• Develop and guide walking tours of the historic Willett property.
• Serve customers, providing thoughtful product recommendations.
• Maintain the inviting appearance of the property.
• Assemble and serve a limited menu of coffee and cocktails.
• Look for efficiencies and improvements to enhance guest experience.

Skills

Positive attitude

Communication skills

Teamwork

Customer service

Education

High School Diploma

Job description

Willett Whiskey Hosts are responsible for creating fun, welcoming guests and ensuring each guest is made to feel valued. Whiskey Hosts provide an entertaining, accurate education about whiskey production, history and the premium Willett family of brands. Hospitality, serving others and gratitude are paramount values for the Willett family. Consequently, Whiskey Hosts personify the signature Willett family variety of hospitality. WWH reports directly to the Hospitality Manager and will also receive direction and support from the Hospitality & Merchandise ED.

Primary Responsibilities

1. Greet guests warmly and provide helpful instructions.
2. Develop and guide walking tours of the historic Willett property and conduct educational product tastings.
3. Serve customers, providing thoughtful product recommendations based on consumer preferences, facilitating purchase transactions and stock products.
4. Maintain the inviting appearance of the property by regularly cleaning, organizing and replenishing surroundings.
5. Assemble and serve a limited menu of coffee and espresso drinks for customers.
6. Assemble and serve a limited menu of cocktails for interested customers. Provide hospitality and table service to guests utilizing the patio area.
7. Perform daily logistics and cleaning tasks each morning and before closing.
8. Look for efficiencies, improvements and creative solutions to improve the guest experience

Whiskey Hosts serve as the company’s liaison to consumers and as such the importance of this position to the overall success of the organization family cannot be overstated. The ability to establish relationships and guide a memorable experience beyond replication is central to this position.

Must demonstrate an unwavering positive attitude, with a strong commitment to honesty, work ethic and selfless teamwork. Must be kind and fun at all times.

Ideal candidates are interested in continual education with a healthy curiosity in the whiskey industry, constantly seeking information and further readings.

As a small family owned business, respectful behavior, teamwork and flexibility are essential for success. All staff members are required to look for opportunities to assist fellow employees and encourage coworkers daily.

Must be 21 or older to apply.

High School Diploma required.

Exceptional verbal communication skills required. Charm and wit appreciated.

Benefits packages are associated with full-time hours. Benefits include: health insurance, vision insurance, life insurance, dental programs, paid time off and merchandise discounts.