Where Licensed Healthcare Agents Thrive: TTEC Duluth 08/13/2025 4 Minute Read

TeleTech Holdings, Inc.; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance-based bonus

Onsite work

Healthcare coverage

Wellness programs

Job summary

TTEC Duluth is seeking licensed healthcare insurance agents to guide customers on health care coverage options and deliver exceptional service.

As a licensed healthcare agent, you will support customers across the United States, use CRM tools, and ensure HIPAA compliance while joining a global team of professionals.

The role offers full-time onsite employment with competitive pay, comprehensive benefits, and opportunities for growth within a dynamic company.

Qualifications

• High school diploma or equivalent.
• Six months of experience in customer service or insurance is a plus.
• Must be computer proficient and tech-ready.

Responsibilities

• Customer Service & Sales - Help clients understand their insurance coverage, health care policy options, and claims.
• Providing Expert Guidance - Complete the sale or renewal of a health plan that best suits the customer needs while matching customers with the right products.
• Ensuring Compliance - Follow all industry regulations, such as HIPAA, to protect sensitive data.
• Using Cutting-Edge Tools - Navigate advanced call center software and tools, like CRM platforms and telephony systems to deliver seamless customer service within a collaborative global team.

Skills

Active Listening

Empathy

Industry Knowledge

Customer Service

Sales

Compliance

CRM Tools

Tech Proficiency

Education

High school diploma

Tools

CRM software

Call center software

Telephony systems

Job description

Where Licensed Healthcare Agents Thrive: TTEC Duluth

• Licensed healthcare insurance agents and customer service representatives can now enjoy full time BPO healthcare jobs with TTEC Duluth, serving people across the United States.
• As a healthcare agent in TTEC Duluth, you will engage with customers, deliver amazing service and technology, provide expert insurance and health care guidance, and ensure compliance while developing global team perspectives.
• From meeting qualifications to onboarding, TTEC’s streamlined steps make it simple for insurance agent job seekers to start their healthcare CSR journey and bring value to the table.

What the Role Involves

As a licensed healthcare agent with TTEC Duluth, your primary responsibility is to provide customers with support and guidance on health care coverage options.

Day-to-Day Tasks

• Customer Service & Sales - Help clients understand their insurance coverage, health care policy options, and claims.
• Providing Expert Guidance - Complete the sale or renewal of a health plan that best suits the customer needs sales while matching customers with the right products.
• Ensuring Compliance - Follow all industry regulations, such as HIPAA , to protect sensitive data—ensuring employment without regard to race color religion, national origin disability, or sexual orientation gender identity national origin.
• Using Cutting-Edge Tools - Navigate advanced call center software and tools, like CRM platforms and telephony systems to deliver seamless customer service within a collaborative global team.

At TTEC Duluth, we are proud to building an environment that welcomes diverse skill sets. To thrive in this licensed healthcare agent job, you’ll need:

• Active Listening Skills - Understand and respond to customer needs to bring value to the table every day.
• Empathy and Patience - Engage customers respectfully, valuing perspectives within our global team and encouraging them to bring their authentic selves at work.
• Strong Industry Knowledge - Stay up to date with insurance and health care trends to provide guidance as a licensed healthcare insurance agent.

Join TTEC: A Global Leader in Customer & Employee Experience

TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.

With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.

• Education - High school diploma or equivalent.
• Experience - Six months of experience as a customer service representative or in an insurance agent job or health care is a plus.
• Tech Readiness - Ensure computer proficiency.

Why Join TTEC Duluth?

TTEC is proud to be at the forefront of building a diverse and inclusive workforce that respects and empowers all backgrounds, embracing and committed to building global teams that span the United States and beyond.

As an equal opportunity employer, TTEC welcomes employment without regard to race color religion, national origin disability, sexual orientation gender identity national origin. At TTEC Duluth, you’ll be part of a supportive team that values your expertise and helps you grow.

What our employees love about working at TTEC Duluth:

Enjoy competitive pay, opportunities for performance-based bonus, comprehensive benefits , continuous training and opportunities for growth. This way, you can focus on delivering exceptional healthcare support while building a rewarding career.

Unlock Your Health Insurance Agent Career

If you’re ready to start or advance your healthcare CSR career, time to take the leap! Opportunities at TTEC awaits.

Unleash your healthcare career with TTEC, where your skills, passion, and individuality drive success in a truly inclusive work environment.

Frequently Asked Questions (FAQ)

What qualifications do I need to apply for a healthcare agent role at TTEC?

To apply, you must be residing within Duluth, GA and holds a healthcare insurance license valid in the state of Georgia. If necessary, TTEC can pay for all license fees. Additionally, having prior experience in customer service or healthcare insurance is beneficial, although not always mandatory.

Yes. The healthcare insurance agent role at TTEC Duluth is a long-term full time role. Other job types, like work from home opportunities at TTEC Duluth or other states, go to TTECjobs.com .

What are the benefits of working at TTEC Duluth?

TTEC offers a comprehensive benefits package including compensation, healthcare coverage, wellness programs and more. On top of the this, joining as a licensed healthcare insurance agent will give you access to performance-based bonus plus an opportunity to earn more if you work onsite.

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