Licensed Property & Casualty Insurance Chat Agent - Remote USA

TTEC; Austin (TX); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Continuing education

Career development

Inclusive culture

Global team

Health benefits

Hourly pay $20.50

Job summary

TTEC is seeking a Licensed Property & Casualty Insurance Chat Agent to work remotely. You’ll resolve customer insurance questions via chat, research issues, and may upsell products.

A strong written communicator with a valid P&C license and at least 6 months of CS experience will thrive in this role. The position offers continuing education, career development, inclusive culture, a global team, and a benefits package based on position.

Qualifications

• Active Property & Casualty insurance license is required.
• 6+ months of customer service experience.
• Strong written communication skills including grammar and spelling.

Responsibilities

• Answer incoming chat communications from customers.
• Conduct research to provide answers and resolve issues.
• Upsell of products or services to existing customers when appropriate.

Skills

Licensed Property & Casualty License

Customer service experience

Written communication

Multitasking

Product/service knowledge

Computer skills

High speed internet

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Chat Agent working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer’s insurance questions via chat. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming chat communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

What You Bring To The Role

• Active Property and Casualty License
• 6 months or more of customer service experience
• Great written communication skills including grammar and spelling
• The ability to multi-task is a must to be successful (you will be assisting up to two customers concurrently)
• Recognize, apply, and explain your product or service knowledge while maintaining members’ privacy and following guidelines
• Computer experience
• High speed internet (> 25 mbps)

What You Can Expect

• Continuing education paid for by TTEC
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base pay of $20.50 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

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