Wheatley Associate

Richland Library; Columbia (SC); On-site; USD 23,000 - 29,000; Full time

Job summary

Richland Library Wheatley in Columbia, SC is hiring two Full-Time Associates to deliver exceptional customer service and support library operations.

Roles include greeting customers, guiding them to resources, assisting with programs, and helping with daily workflow, equipment, and accounting tasks. The positions require strong communication skills, a high school diploma plus post-secondary education, and a commitment to equal opportunity employment.

Qualifications

• At least two years of post high school education.
• At least one year clerical or other relevant work experience.
• Excellent communication and technical skills.
• Ability to perform all job duties.

Responsibilities

• Greets customers and ascertains individualized needs.
• Assists with daily library operations and customer service.
• Supports adult and children's programming.
• Maintains workflow and helps with equipment and cash reconciliations.
• Answers questions about services, materials, and initiatives.

Skills

Customer service

Communication

Tech literacy

Administrative work

Education

Two years post-high school education

High School diploma or equivalent

Job description

Richland Library is seeking to hire two Full-Time Associates at our Wheatley location .

Sample Duties:

• Effectively demonstrates the characteristics of being energetic, outgoing, and strongly customer-service oriented, including the application of Richland Library’s customer service standards.
• Greets customers & successfully ascertains individualized needs and/or requirements for each customer.
• Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
• Assists Manager and librarians with the overall management and leadership of the Library, including helping to keep the workflow properly moving and meeting customer experience expectations.
• Answers directional and informational questions about the Library, including its services, materials, programs, and initiatives.
• Assists customers with equipment, materials, procedures, and information.
• Acts to find and promote efficiencies, including working to help ensure correct location and condition of items and materials so that customers receive materials and services they desire.
• Contributes effectively to understanding and maintaining the system for organizing and moving materials through the system.
• Assists with adult and children’s programming.
• Actively supports the needs of the library, including completion of opening and closing procedures; maintaining supplies, statistics and cash reconciliations; cleaning, checking, and trouble-shooting equipment; shelving materials and sustaining the library’s collection.
• Performs other duties as required or assigned.

Requirements:

• At least two years of post high school education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Location, Salary & Hours:

Where: Richland Library Wheatley, 931 Woodrow Street, Columbia, SC 29205

Salary: $30,713 annually plus excellent benefits .

Hours: 37.5 hours per week to include alternating weekends:

Position 1:

Position 2:

Job Role & Level: A3; Pay Grade & Salary Band: 3; FLSA Status: Non-Exempt

** Richland Library may change location and schedule of any library job.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 13 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: "to enhance the quality of life for our entire community"; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.