WGT (Wireless Glove Tester) Technician

Skan Ag; Raleigh (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Major medical coverage

Dental & Vision insurance

Disability coverage

Paid parental leave

401K match

Job summary

SKAN US, Inc. in Raleigh, NC is seeking a WGT Technician to maintain and test Wireless Glove Testing equipment on-site at our Raleigh facility.

The role requires hands-on mechanical or electrical experience, strong communication and leadership, and the ability to travel about 60% with international options. You will support IQ/OQ/PD/PQ activities and collaborate across teams to ensure regulatory compliance.

Qualifications

• Experience in customer service within regulated environments preferred.
• Background in Mechanical or Electrical disciplines required.
• Strong verbal and written communication for coordinating projects and customers.
• Strong leadership, organizational and proactive management skills.
• Ability to make decisions under pressure.
• Interest in technology and intellectual curiosity.

Responsibilities

• Conduct routine maintenance, troubleshooting, and repairs on WGTs.
• Support IQ/OQ and PD/PQ at SKAN US and on customer sites.
• Collaborate with colleagues to solve technical issues and foster continuous improvement.
• Stay updated on WGT testing technologies and regulatory standards.
• Implement corrective actions to address deviations and ensure quality.
• Collaborate with customers to ensure continuity with repairs and maintenance.
• Travel 60% average, including international travel if field based; 50% if Raleigh office based.
• Internal goal setting and tracking.
• Participate in and conduct WGT trainings as needed.
• WGT troubleshooting on site or remotely.
• Provide support to the Metrology department as needed.

Skills

Customer service

Verbal communication

Written communication

Leadership

Organizational skills

Problem solving

Team collaboration

Decision making under pressure

Technology interest

Tools

MS Project

MS Excel

MS Visio

SAP

Job description

SKAN US, Inc., a world leader in pharmaceutical isolators, based in Raleigh, NC is accepting applications for the position of WGT (Wireless Glove Tester) Technician. This position is on site and based out of our SKAN US facility in Raleigh, NC.

SKAN, headquartered in Switzerland with a strong US presence, is a global leader in the pharmaceutical industry for its cleanroom equipment. This equipment is routinely used in vaccine development, production of pharmaceutical products, and other critical operations to ensure the safety and quality of pharmaceutical drugs.

Our US base is comprised of a parts business, a field service/assembly team, a microbiology team, a documentation qualification department, and a field qualification team, among other administrative functions.

Function Specific Tasks:

• Conduct routine maintenance, troubleshooting, and repairs on WGT’s
• Perform and support IQ/OQ and PD/PQ at SKAN US and on customer site
• Collaborate with colleagues to solve technical issues and foster a culture of continuous improvement
• Stay updated on the latest WGT testing technologies, and best practices through training programs and self-study to ensure compliance with industry standards and regulatory requirements
• Implement corrective actions with assistance as needed to address deviations and ensure conformance to quality standards.
• Collaborate with customers to ensure continuity with repairs and maintenance.
• Travel60%average, including international travelif field based, 50%averageif Raleigh office based
• Internal goal setting and tracking
• Participate in and conduct WGT trainings as needed
• WGT troubleshooting on site or remote
• Provide support to the Metrology department as needed

Qualification Needed:

• Previous experience in a customer service role preferred
• Experience in pharmaceutical or other highly regulated industries preferred
• Background in Mechanical or Electrical discipline required.
• Strong verbal and written professional communication skills for coordinating projects, priorities, customer inquiries, problem solving, and proactive resource coordination/escalation.
• Interest in technology / intellectual curiosity
• Strong organizational and proactive management / communication skills
• Strong leadership skills
• Ability to make decisions under pressure
• Proficiency in MS Project, MS Excel, MS Visio, and SAP
• Customer oriented attitude/strong service mindset.
• High intelligence and mental flexibility to manage multiple tasks / priorities simultaneously.

What can we offer you?

• An open corporate culture and teamwork
• Short decision-making paths and flat hierarchies
• Intensive orientation and training programs through our SKAN Academy
• Excellent base salary with potential annual bonus opportunity
• Major medical, dental and vision for employee and family
• Short-term and long-term disability for employees
• Paid parental leave
• 401K with 100% company match up to 6% immediately vested

Whether you have a question about our products, need technical support or would like to find out more about our solutions.