Spare Parts Technical Specialist

Skan Ag; Raleigh (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Open corporate culture

Flat hierarchies

SKAN Academy training

Base salary with annual bonus

Medical, dental and vision insurance

Disability insurance

401K with company match

Vacation and holidays

Job summary

SKAN US, Inc. in Raleigh, NC is seeking a Spare Parts Technical Specialist to work onsite at our Raleigh facility. You will handle quotations, dispatch parts, and engage with customers to enhance satisfaction and identify sales opportunities.

The role reports to the Inside Service Operations Manager and offers an excellent base salary with potential annual bonus, plus robust benefits including medical, dental, vision, disability, 401K with match, and generous PTO.

Qualifications

• First experience in dealing directly with customers.
• Experience with SAP material management and sales transactions.
• Interested in technical problems and solutions.
• Strong written and verbal communication skills.

Responsibilities

• Prepare quotations for spare parts based on customer requests.
• Prioritize and dispatch spare parts orders.
• Proactively contact customers to improve satisfaction and identify sales opportunities.
• Identify stock materials and set safety stock levels.
• Promote contracts for spare parts packages.
• Regularly check spare parts availability and coordinate with other departments.

Skills

Customer service

SAP MM

Sales transactions

Technical interest

Communication skills

Tools

SAP

Job description

SKAN US, Inc., a world leader in pharmaceutical isolators, based in Raleigh, NC is accepting applications for the position of Spare Parts Technical Specialist. This position is onsite based out of our Raleigh SKAN US facility. The position reports to the Inside Service Operations Manager.

SKAN, headquartered in Switzerland with a strong US presence, is a global leader in the pharmaceutical industry for its cleanroom equipment.This equipment is routinely used in vaccine development, production of pharmaceutical products, and other critical operations to ensure the safety and quality of pharmaceutical drugs.

Our US base is comprised of a parts business, a field service/assembly team, a microbiology team, a documentation qualification department, sales, and a field qualification team, among other administrative functions.

Function Specific Tasks:

• Preparation of quotations for spare parts based on customer requests
• Prioritization and initiation of the dispatch of spare parts orders
• Proactive contact with customers, to query and increase satisfaction as well as to generate possible sales opportunities
• Identification of stock materials and definition of safety stocks for these stock items based on expected sales
• Promote contracts for spare parts packages
• Regular availability check of poorly available spare parts and active exchange with other departments to prioritize the use of these parts
• Salary Range: $55,000 – $65,000

Qualifications Needed:

• First experience in dealing directly with customers
• Experience in dealing with SAP material management & sales transactions
• Interested in technical problems
• High energy and self-motivation
• Effective written and verbal communication skills

What can we offer you?

• An open corporate culture and teamwork
• Short decision-making paths and flat hierarchies
• Intensive orientation and training programs through our SKAN Academy
• Excellent base salary with potential annual bonus opportunity
• Major medical, dental and vision for employee and family
• Short-term and long-term disability for employees
• 401K with 100% company match up to 6% immediately vested
• 15 paid vacation days and nine observed company holidays per year, generous rollover policy

Whether you have a question about our products, need technical support or would like to find out more about our solutions.