Field Service Representative

Skan Ag; Raleigh (NC); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Major medical, dental and vision

401K with 100% company match up to 6%

15 paid vacation days and nine company

Job summary

SKAN US, Inc. in Raleigh seeks a Field Service Representative to service isolators at customer sites across the US, Canada, and Puerto Rico. This role is remote with heavy travel and requires excellent problem solving and documentation.

You will perform maintenance and requalification, complete GMP-compliant reports, and promote service contracts. A technical background and strong communication skills are essential; travel is 90% with occasional overnight stays.

Qualifications

• Higher technical education required.
• Graduated at SKAN academy within first 6 months on the job.
• SKAN quality education background.

Responsibilities

• Provide regular service on SKAN isolators at customer sites in the US, Canada, and Puerto Rico.
• Provide preventive maintenance and calibration services at customer location.
• Perform requalification services on SKAN isolators (air flow analysis, HEPA filtration scanning).
• Execute GMP compliant documentation and create detailed service reports.
• Travel up to 90% including overnight/weekend travel.

Skills

Customer oriented

Communication skills

Self-motivation

Technical problem solving

Education

Higher technical education

SKAN academy completion

Tools

Electrical experience

Mechanical experience

Pneumatic experience

Job description

SKAN US, Inc., a world leader in pharmaceutical isolators, based in Raleigh, NC is accepting applications for the position of Field Service Representative. This position is remote and requires 90% travel.

SKAN, headquartered in Switzerland with a strong US presence, is a global leader in the pharmaceutical industry for its cleanroom equipment. This equipment is routinely used in vaccine development, production of pharmaceutical products, and other critical operations to ensure the safety and quality of pharmaceutical drugs.

Our US base is comprised of a parts business, a field service/assembly team, a microbiology team, a documentation qualification department, and a field qualification team, among other administrative functions.

Function Specific Tasks:

• Provide regular service on SKAN isolators located at customer sites in the US, Canada, and Puerto Rico.
• Provide preventative maintenance and calibration services at the customer location.
• Perform requalification services on SKAN isolators to include air flow analysis, HEPA filtration scanning, etc.
• Execution of GMP compliant documentation.
• Ability to create detailed service reports.
• Maintain professional appearance and attitude when working on SKAN customer sites. Interacting and conversing with both external customers and internal SKAN Sales, Service and technical support teams.
• Travel 90% (including overnight and occasional weekend/holiday travel).
• Managing time and workload to ensure that jobs are completed within expected timelines, including scheduling own travel, submitting expenses, booking hours, and coordinating with other parties in preparation for starting work at the customer site.
• Submitting punch and findings lists at the conclusion of each job.
• Promote company service contracts, maintenance, and consumable products.
• Field experience with requalification preferred.
• An associate degree, certificate, or time spent in college preferred.
• Technical Training, Electrical, Mechanical, and Pneumatic experience preferred.
• Prior experience in cGMP or other heavily regulated industries preferred.
• Pay Range: $70,000 – $85,000

Qualifications needed:

• Higher technical education
• Graduated at SKAN academy (within the first 6 months on the job)
• SKAN quality education
• Interested in technical problems
• Customer oriented
• High energy and self-motivation
• Effective written and verbal communication skills

What can we offer you?

• An open corporate culture and teamwork
• Short decision-making paths and flat hierarchies
• Intensive orientation and training programs through our SKAN Academy
• Excellent base salary with potential annual bonus opportunity
• Major medical, dental and vision for employee and family
• Short-term and long-term disability for employees
• 401K with 100% company match up to 6% immediately vested
• 15 paid vacation days and nine observed company holidays per year, generous rollover policy

Whether you have a question about our products, need technical support or would like to find out more about our solutions.