WGL - Supervisor Meter Services

AltaGas Ltd.; Rockville (MD); On-site; USD 104,000 - 151,000; Full time

Job summary

AltaGas Ltd. in Rockville, MD is seeking a Supervisor, Meter Services to lead field-based meter reading operations, AMR data collection, ERT replacements, and related customer service activities. The role emphasizes safety culture and regulatory compliance while supporting 24/7 operations as needed.

The position requires strong leadership, communication, and problem-solving abilities, with hands-on field supervision of union employees and contractors, ensuring on-time, compliant service delivery.

Qualifications

• High School Diploma or GED and 5+ years in natural gas, utilities, customer service, or process systems.
• 2+ years of supervisory, leadership, or team lead experience.
• Ability to lead people, manage projects, and prioritize competing work activities.
• Strong commitment to safety, regulatory compliance, and operational excellence.
• Effective communication and interpersonal skills with employees, customers, contractors, and partners.
• Proficiency using computer systems and software for data analysis, reporting, and operational support.

Responsibilities

• Oversee daily meter services operations, including meter reading, AMR data collection, ERT maintenance/replacement, audits, and inside leak surveys.
• Utilize SAP, Itron, RouteSmart, Click, and similar systems to monitor performance and manage work activities.
• Supervise meter reading, AMR, ERT replacement, routing, and inside leak survey operations for compliance.
• Assign and oversee meter reading orders, customer appointments, investigations, leak grading, and account routing.
• Investigate and resolve account, billing, and customer service issues.
• Research customer accounts and device information in SAP and related systems.
• Develop and improve departmental processes, work practices, and employee training programs.
• Prepare reports and documentation for audits and compliance activities.
• Monitor contractor performance and collaborate with contractors and partners to support goals.
• Provide field leadership by coaching employees and promoting safe work practices.

Skills

Supervisory experience

Leadership

Safety compliance

Communication skills

Problem solving

Data analysis

Education

High School diploma or GED

Tools

SAP

Itron

RouteSmart

Click

Job description

Job Description

As a Supervisor, Meter Services, you will lead the daily activities of a field-based team responsible for meter reading operations, ERT maintenance and replacement, meter audits, inside leak surveys, and related customer service activities. This is a hands‑on leadership role where you will spend the majority of your time supporting employees in the field, promoting a strong safety culture, and ensuring work is completed safely, efficiently, and in compliance with company and regulatory requirements.

This position oversees union employees and contractor personnel responsible for meter reading, AMR data collection, ERT replacement activities, customer access coordination, and inside leak survey operations throughout the service territory. The role requires strong leadership, communication, and problem‑solving skills, along with the ability to respond to emergencies and support 24/7 operations as needed.

Schedule

Monday through Friday, approximately 6:00 AM - 3:00 PM. Requires the ability to be on call 24 hours a day, 7 days a week for emergency response.

You Will

• Oversee daily meter services operations, including meter reading, meter and ERT maintenance, meter audits, inside leak surveys, and customer appointment activities.
• Utilize Itron, RouteSmart, SAP, Click, and similar systems to monitor performance, manage work activities, and maintain meter reading statistics.
• Supervise meter reading, AMR, ERT replacement, routing, and inside leak survey operations to ensure compliance with company and regulatory requirements.
• Assign and oversee meter reading orders, customer appointments, investigations, leak grading activities, and account routing activities.
• Investigate and resolve account, billing, and customer service issues.
• Research customer account and device information within SAP and related systems.
• Develop and improve departmental processes, work practices, and employee training programs.
• Prepare reports and documentation for audits and compliance activities.
• Monitor contractor performance and collaborate with contractors and business partners to support operational goals.
• Provide field leadership by coaching employees, promoting safe work practices, and supporting day‑to‑day operations.

Key Qualifications

• High School Diploma or GED and at least five (5) years of natural gas, utility operations, customer service, or process systems experience.
• Two (2) or more years of supervisory, leadership, or team lead experience.
• Demonstrated ability to lead people, manage projects, and prioritize competing work activities.
• Strong commitment to safety, regulatory compliance, and operational excellence.
• Effective communication and interpersonal skills with employees, customers, contractors, and business partners.
• Proficiency using computer systems and software for data analysis, reporting, and operational support.
• Ability to analyze business challenges, evaluate solutions, and make sound decisions.
• Strong written and verbal communication skills.

Great to See

• Meter Services experience, including meter reading, ERT maintenance, AMR technologies, meter audits, or related operations.
• Natural gas or utility industry experience.
• Experience supervising field employees and contractors.
• Experience working in a union environment.
• Familiarity with SAP, Itron, RouteSmart, Click, or similar operational systems.
• A proactive, team-oriented leadership style and willingness to learn all aspects of Meter Services operations.

Salary and Benefits

We offer a competitive salary range of $103,500 - $150,750 annually, based on experience, education, and qualifications.

• medical, dental, and vision coverage
• retirement savings plans
• paid time off
• professional development opportunities

Washington Gas values diversity in the workplace and encourages qualified U.S. military veterans and service members to apply.

For Canadian hires

AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires

WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

• competitive pay
• incentive bonus plans
• holiday pay
• 401K matching
• medical, dental and vision coverage
• paid time off (PTO)

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.