WFS Team Member Support Specialist - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 34,000 - 37,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is hiring a Team Member Support Specialist in Spokane to connect Goodwill employees with resources and referrals that promote independence and workplace stability. You will provide direct and indirect service support, document activities, and coordinate with partners to help Team Members navigate complex systems.

Must pass background and driver record checks; a Bachelor's degree or relevant case-management experience is required.

Qualifications

• Bachelor's degree or two years case management, navigator, or mentor experience.
• Health Care Authority Certified Peer Specialist (or able to obtain within 90 days of employment).
• Equivalent combination of education and experience.

Responsibilities

• Collaborate with TMs to determine needs and design a plan of action.
• Enter TM demographic and referral data into the EHR within 24 hours.
• Document all services provided in the EHR.
• Identify resources and refer to GIIN and community resources to assist TMs in building independence.
• Provide direct support, coaching, and mentoring to TMs.
• Maintain knowledge of community resources and build partnerships with local organizations.

Education

Bachelor's degree or two years case management, navigator, or mentor experience

Tools

Electronic Health Record (EHR)

Job description

Closes: 12/6/26 - Spokane, WA - Full-time/Hourly

Wage: $25 to $27 p/h DOE

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

The Team Member Support Specialist within the GoodLife program will provide resources & referrals to Team Members (TMs - Goodwill employees) to build independence & promote stability in the workplace & their personal lives. Provide assistance to TMs through direct & indirect service support & referral to partner & community agencies. Must pass background & driver record check.

Education &/or Experience

Bachelor's degree from four-year college or university; or two years case management, navigator, or mentor experience &/or training, Health Care Authority Certified Peer Specialist (or able to obtain within 90 days of employment), or equivalent combination of education & experience.

Essential Duties & Responsibilities

• Collaborate with TMs to determine their needs & priorities, & together design a plan of action.
• Gather & record TM demographic & referral information to enter into established Electronic Health Record (EHR) within 24 hours of initial contact.
• Accurately document all services provided to TMs in established EHR.
• Identify resources & refer to Goodwill Industries of the Inland Northwest (GIIN) & community resources to assist TMs in building independence & improving stability.
• Provide direct support, coaching, & mentoring to TMs to reduce barriers & assist with navigation of resources.
• Maintain up-to-date knowledge of community resources & develop relationships with local community organizations.
• Create individualized plans for TM requests, with specific plans & objectives.
• Practice cultural humility, while demonstrating the necessary attitudes, knowledge, & skills to deliver culturally competent services.
• Maintain confidentiality, utilizing Release of Information authorizations to facilitate services & advocate for TMs while communicating with collateral contacts as needed & authorized.
• Monitor & follow up with TMs as needed while cases remain active, closing cases monthly when all goals & objectives have been accomplished or at the request of TM.
• Maintain flexibility to work occasional evenings or weekend shifts, with supervisor approval.
• Travel between GIIN locations.
• Demonstrate respect & value for all TMs, regardless of circumstances, behavior, or needs.
• Participate in meetings, staffings, trainings, & other community activities as a positive & professional ambassador of GIIN.
• Establish & maintain positive, professional working relationships with Team Members, managers, GIIN leadership, & community partners & resources.
• Notify supervisor, law enforcement, & other appropriate entities regarding safety concerns or when required by Mandated Reporting statute or GIIN policy.
• Work independently & collaborate with GIIN department, site managers, & colleagues to promote GoodLife services & activities.
• Stay apprised of policy, state, & federal laws pertaining to GIIN & the individuals it serves.
• Participate in quality assurance, continuous improvement, outcome measures, & reporting systems.
• Track revenue & expenses.
• Provide services in accordance with GIIN policies, CARF accreditation standards, & principles of safety.
• Work collaboratively with WFS to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Other duties as assigned.