WFS SSVF Case Manager - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is seeking a grant-funded Program Supportive Services for Veterans & Families case manager to help veterans achieve housing stability through individualized housing plans and coordinated services.

You will perform needs assessments, develop housing plans, and collaborate with partner agencies to implement services while ensuring proper documentation and program compliance.

Qualifications

• Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Responsibilities

• Assist participants to achieve and maintain housing stability by coordinating and/or providing supportive services.
• Conduct needs assessments and develop individualized housing stability plans with specific goals.
• Coordinate with Department of Veterans Affairs and partner agencies to ensure Individual Housing Plans are achieved.
• Gather and record information about participants to identify services that will improve housing stability.
• Maintain timely, accurate paperwork and ensure compliance with program requirements.
• Remain flexible to work occasional evenings or weekend shifts.

Skills

Case management

Housing stability

Needs assessment

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Job description

Closes: 11/2/26 - Spokane, WA - Full-time/Hourly

Wage: $25.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

Provide Supportive Services to Veterans & their families in this grant funded program. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security to eligible participants through direct & indirect service provision in Goodwill & partner agencies. Must have valid driver license with personal auto insurance as well as pass background & driver record check.

Education &/or Experience

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following

• Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services.
• Ensure that participants receive the assistance needed to promote housing stability, including: consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans & specific goals, monitoring participants from the time of intake until they exit the program, & ensuring that participants obtain needed supportive services, re-evaluate participant eligibility, per program requirements.
• Interpret & explain information, such as eligibility requirements, application details, & program specific information.
• Determine the participant's household needs & priorities. Gather & record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate activities & work collaboratively with department & contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans are achieved.
• Create & utilize informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.
• Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Program Manager.
• Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members.
• Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner.
• Seek new sources of revenue that will meet Goodwill's mission & align with strategic plan.
• Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property.
• Maintain flexibility to work occasional evenings or weekend shifts.
• Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
• Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Other duties as assigned.