Facility Lead - (Airway Heights) Spokane, WA - Full Time/Hourly

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is seeking a full-time Facility Operations Associate in the Spokane area. Assist facility management in operations of a Goodwill retail facility, with open availability including nights and weekends. Valid driver?s license and auto insurance required, plus background and driver record check.

Supervisory duties include overseeing staff across departments. You'll ensure customer service, safety, record-keeping, and adherence to policies while maintaining

Qualifications

• High school diploma or GED; minimum six months related experience.
• Valid driver's license with personal auto insurance; background and driving record check.
• Open availability including nights and weekends.

Responsibilities

• Provide outstanding customer service.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure safety procedures are understood and followed by all employees.
• Maintain all store records and ensure accurate transactions.
• Maximize financial performance; identify deviations from desired results.

Skills

Customer service

Leadership

Safety procedures

Training and coaching

Cash handling

Record keeping

Education

High school diploma or GED

Job description

Closes: 11/8/26 - (Airway Heights) Spokane, WA - Full Time/Hour

Wage: $20.13 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

Assist Facility Management in the operations of a Goodwill retail facility. Follow specific guidelines and operate with minimal supervision. Open availability including nights and weekends. Must have valid driver license with personal auto insurance as well as pass background and driver record check.

Education and/or Experience

High school diploma or general education degree (GED). Minimum of six months related experience and/or training.

Supervisory Responsibilities

Manage a minimum of 2 subordinate employees who oversee the daily operation of a minimum of 3 employees in the Retail Store and Production Processing Departments depending on location.

Essential Duties and Responsibilities include the following

• Provide outstanding customer service.
• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Assist customers and donors in a timely and courteous manner.
• Ensure the quality and quantity of work performed by employees according to standards.
• Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the store.
• Maintain all store records.
• Responsible for facility operation in the absence of Facility Management including but not limited to directing the activities of facility personnel, ensuring all transactions are rung and reported accurately, and ensure donated goods are processed appropriately.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the facility.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
• Work collaboratively with Workforce and Family Services to provide client services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.