WFS HVRP Veteran Career Services Navigator

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

Goodwill Industries of the Inland Northwest seeks a Veteran Career Services Navigator to provide individualized employment-focused case management for veterans experiencing or at risk of homelessness under HVRP in Spokane, WA.

You will assist with goal setting, job readiness, employer engagement, OJT, and placement, while ensuring compliance, successful outcomes, and collaboration with WorkSource partners.

Qualifications

• Bachelor's degree or 1-2 years related experience &/or training; or equivalent combination of education & experience.

Responsibilities

• Conduct outreach and recruitment for HVRP.
• Complete intake, eligibility screening, and enrollment for eligible veterans.
• Serve as an ambassador of HVRP and Goodwill with veterans and partners.
• Coordinate services with WorkSource and other employment partners.
• Develop Individual Employment Plans based on participants' goals and needs.
• Provide employment-focused case management, career counseling, and job-readiness support.
• Identify and address barriers to employment and coordinate referrals.
• Connect participants with housing, health care, transportation, and other resources.
• Provide resume development, interviewing, and job-search support.
• Coordinate job-driven training and on-the-job opportunities.
• Build relationships with employers to match participants to roles.
• Provide job placement, retention, and post-exit follow-up services.
• Verify wages, hours, training completion, and outcomes.
• Maintain accurate case files and data entry in systems.
• Monitor progress toward employment and retention goals.
• Participate in resource fairs and outreach events.

Education

Bachelor's degree

Experience 1-2 years

Job description

Closes: 11/8/26 - Spokane, WA - Full-time/Hourly

Wage: $ 25.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

The Veteran Career Services Navigator provides individualized employment-focused case management and career navigation to veterans experiencing or at risk of homelessness under the Homeless Veterans' Reintegration Program (HVRP). This position supports participants in identifying employment goals, removing barriers to work, and securing sustainable jobs, particularly in industries that are locally in-demand. Navigators provide direct services including career assessments, job readiness support, employer engagement, On-the-Job Training (OJT), and placement assistance. Must pass background & driver record check.

Education &/or Experience

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities

• Conduct strategic outreach and recruitment in accordance with HVRP requirements.
• Complete intake, eligibility screening, and enrollment documentation for eligible veterans.
• Serve as a professional ambassador of HVRP and Goodwill with veterans, employers, WorkSource staff, and community providers.
• Work closely with WorkSource and other employment partners to coordinate co-enrollment, training, employment services, and job placement.
• Develop and regularly update Individual Employment Plans based on each participant's goals, skills, barriers, and employment needs.
• Provide employment-focused case management, career counseling, and job-readiness support.
• Identify and address barriers to employment through direct assistance, allowable participant support, case conferencing, and coordinated referrals.
• Connect participants with housing, health care, behavioral health, transportation, legal, benefits, and other community resources.
• Provide job-readiness services, including résumé development, interviewing, job search strategies, and digital literacy.
• Coordinate job-driven training, On-the-Job Training, apprenticeships, and other work-based learning opportunities aligned with local labor market demand.
• Build relationships with employers to identify job opportunities and match participants with positions based on their skills and goals.
• Provide job placement, employment adjustment, retention, and post-exit follow-up services.
• Verify and document employment, wages, hours, training completion, and other required outcomes.
• Maintain accurate, timely, and complete case files and data entry in case management systems and other required systems as needed.
• Monitor participant progress toward employment, training, credential, placement, and retention goals.
• Participate in resource fairs, hiring events, community meetings, and other outreach activities that promote HVRP and strengthen referral networks.
• Collaborate with internal programs and community partners to coordinate services and avoid duplication.
• Support achievement of DOL performance goals, including enrollment, training, placement, wages, and retention outcomes.
• Attend required trainings, program meetings, case conferences, and compliance activities.
• Provide services from designated Goodwill/SSVF and WorkSource locations as assigned.
• Work collaboratively with WFS to provide participant services.
• Follow all policies, procedures, and directives of GIIN assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.