WFS Admin & Intake Specialist

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 42,000 - 46,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Spokane, WA is seeking a full-time Wage staff member to support Workforce & Family Services under Homeless Services grant programs. You will be the first point of contact for inquiries, schedule appointments, and assist with grant reporting and data entry.

Must pass a background check. Education requirement is an Associate degree or equivalent, or 6 months to 1 year of related experience.

Qualifications

• Associate degree or equivalent from two-year college or technical school, or six months to one year related experience and/or training.
• Ability to provide information regarding eligibility and program services to inquiries.
• Proficiency in operating office equipment and basic computer applications.

Responsibilities

• Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
• Greet and direct visitors/participants and route inquiries to appropriate staff.
• Review participant records in electronic case management database for monthly quality assurance.
• Log and distribute approved bus passes/gas cards for HEN and SSVF programs.
• Prepare monthly reports, billing packets, and expenditure summaries for WFS programs.
• Attend trainings and follow Goodwill policies and directives.

Skills

Customer service

Communication

Education

Associate degree or equivalent

Tools

Office equipment

Job description

Goodwill Industries of the Inland Northwest in Spokane, WA is seeking a full-time Wage staff member to support Workforce & Family Services under Homeless Services grant programs. You will be the first point of contact for inquiries, schedule appointments, and assist with grant reporting and data entry.

Must pass a background check. Education requirement is an Associate degree or equivalent, or 6 months to 1 year of related experience.