Part-Time Donor Services Associate I – Customer Care

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Spokane, WA is seeking a friendly team member to accept donated goods from the public, maintain an orderly donation area, greet donors at their vehicle, and assist in unloading donations. Both full-time and part-time hourly roles are available; background check is required.

This position emphasizes customer service, proper PPE, following safety rules, and accurate record-keeping.

Responsibilities

• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code.
• Prepare records and reports, as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Store DSA's will perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
• Keep donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
• Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.
• Report any maintenance or safety discrepancies immediately to your supervisor.
• Attend department, organization and other meetings/training as required.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.

Job description

Goodwill Industries of the Inland Northwest in Spokane, WA is seeking a friendly team member to accept donated goods from the public, maintain an orderly donation area, greet donors at their vehicle, and assist in unloading donations. Both full-time and part-time hourly roles are available; background check is required.

This position emphasizes customer service, proper PPE, following safety rules, and accurate record-keeping.