WFS Administrative Support Specialist - A

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 42,000 - 46,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Spokane, WA is seeking a full-time Wage staff member to support Workforce & Family Services under Homeless Services grant programs. You will be the first point of contact for inquiries, schedule appointments, and assist with grant reporting and data entry.

Must pass a background check. Education requirement is an Associate degree or equivalent, or 6 months to 1 year of related experience.

Qualifications

• Associate degree or equivalent from two-year college or technical school, or six months to one year related experience and/or training.
• Ability to provide information regarding eligibility and program services to inquiries.
• Proficiency in operating office equipment and basic computer applications.

Responsibilities

• Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
• Greet and direct visitors/participants and route inquiries to appropriate staff.
• Review participant records in electronic case management database for monthly quality assurance.
• Log and distribute approved bus passes/gas cards for HEN and SSVF programs.
• Prepare monthly reports, billing packets, and expenditure summaries for WFS programs.
• Attend trainings and follow Goodwill policies and directives.

Skills

Customer service

Communication

Education

Associate degree or equivalent

Tools

Office equipment

Job description

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2590659 **Closes:**9/6/26- Spokane, WA

Full-time/Hourly **Wage:**$20.00-22.00 p/h

**Summary:\ Provide Workforce & Family Services (WFS) support under Homeless Services grant programs. Tasks include but are not limited to first point of contact for homeless inquiries/appointments; appointment scheduling; customer service for internal and external consumers; monthly reconciliation with WFS accounting records and grant/program reporting databases; statistical reporting to various funding sources (in consultation with WFS Program Analyst and Goodwill management and WFS staff); participate in internal audits of WFS programs and activities as directed by the WFS Contract Manager. Must pass background check. **Education and Experience:\ Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

• Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
• Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Greet and direct visitors/participants and inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires.
• Review participant records in electronic case management database for completeness for monthly quality assurance per pre-determined procedure. Provide follow-up to ensure record integrity.
• Work with persons with disabilities and/or disadvantages and when instructed provide guidance and assistance.
• Log and distribute approved bus passes/gas cards for HEN and SSVF programs.
• Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques.
• Compile and submit a monthly report to Goodwill management which includes a summary of identified deficiencies, corrective actions taken, and recommendations for any improvement.
• Compile monthly billing packets for assigned WFS programs, including backup documentation.
• Prepare monthly summary expenditure reports for fiscal, management, and WFS program staff.
• Prepare monthly and YTD summary report of staff billable revenue.
• Generate quarterly WFS accounts receivable report for reconciliation with Accounting Department.
• Compose, prepare, and track grammar, punctuation, and formatting of business memos, letters, and other correspondence.
• Sort and prepare documents for data entry, verify work against data printouts, and make corrections as necessary.
• Attend department meetings and trainings.
• Follow all policies, procedures, and directives of Goodwill.

Industries assuring safety of personnel or property.

• Work collaboratively with Workforce and Family Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).

Equipment (PPE).

• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.