WFM Real-Time Analyst I: Staffing & Scheduling Optimizer

Teleperformance; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Teleperformance, a global leader in customer experience management, seeks a capable operations professional to oversee all operational support aspects of the contact center, including staffing, scheduling, forecasting, and training program implementation.

The role requires working independently within established standards and may involve leading junior teammates. Teleperformance emphasizes employee development, inclusion, and a healthy work-life balance across on-site and work-at-home programs.

Job description

Teleperformance, a global leader in customer experience management, seeks a capable operations professional to oversee all operational support aspects of the contact center, including staffing, scheduling, forecasting, and training program implementation.

The role requires working independently within established standards and may involve leading junior teammates. Teleperformance emphasizes employee development, inclusion, and a healthy work-life balance across on-site and work-at-home programs.