WFM Capacity Analyst

Aptive Environmental, LLC; Provo (UT); Remote; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision plans

Pet insurance

Life insurance and EAP

401K with employer match up to 4%

Job summary

Aptive Environmental, LLC is seeking a Capacity Analyst to design and optimize enterprise workforce strategies for remote operations. You will own scalable capacity models that align long-term demand with labor supply, balancing service performance and cost efficiency.

You will lead advanced scenario modeling, collaborate with Finance and leadership on budgeting, and drive system improvements across WFM, ACD, FMS, BI platforms, and ERP integrations.

Qualifications

• Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field OR equivalent experience.
• 5–7+ years of experience in workforce planning, capacity strategy, operations strategy, or advanced analytics.
• Proven experience designing workforce models, systems, or large-scale operational strategies.
• Deep experience with workforce technologies (WFM, ACD, FMS, BI, ERP systems)
• Strong experience with advanced analytics tools (SQL, Python, or similar) preferred
• Lean/Six Sigma certification (Green Belt or higher) preferred
• Advanced strategic thinking with ability to design scalable workforce solutions
• Expertise in workforce modeling, scenario planning, and capacity strategy
• Strong business and financial acumen (labor modeling, cost optimization, ROI analysis)
• Ability to influence executive stakeholders and drive enterprise-level decisions
• Advanced data analysis and problem-solving skills
• Strong communication and executive presentation skills

Responsibilities

• Design and evolve enterprise workforce planning frameworks across call center and field operations.
• Establish scalable capacity models that align long-term demand with workforce supply strategies.
• Define workforce strategies that balance service performance, labor cost optimization, and business growth.
• Lead development of workforce planning standards, methodologies, and governance.
• Develop and lead complex scenario modeling to evaluate strategic business decisions.
• Partner with Finance and executive leadership to align workforce strategies with financial planning, budgeting, and EBITDA targets.
• Provide forward-looking recommendations that shape workforce investments and organizational direction.
• Lead design and optimization of workforce management systems, tools, and integrations (WFM, ACD, FMS, BI platforms).
• Identify gaps in current systems and drive implementation of scalable, automated solutions.
• Partner with Technology and BI teams to enhance data infrastructure and workforce analytics capabilities.
• Cross-functional Strategic Leadership: Act as a strategic partner to senior leadership across Operations, Finance, HR, and Technology.
• Influence decision-making through data-driven insights and workforce expertise.
• Drive alignment between workforce strategy and enterprise objectives.
• Performance Optimization & Workforce Economics: Evaluate workforce performance at a macro level to identify opportunities for efficiency, cost optimization, and scalability.
• Lead initiatives that improve labor economics and operational performance.
• Process Innovation & Continuous Improvement: Identify and lead transformation initiatives across forecasting, capacity planning, and scheduling functions.
• Establish scalable processes and frameworks that support business growth and operational complexity.

Skills

Workforce planning

Capacity design

Advanced analytics

Executive influence

Data analysis

Education

Bachelor’s degree or equivalent

Tools

WFM

ACD

FMS

BI platforms

ERP systems

Job description

Location Zip Code:84604Job Family:Workforce PlanningWe are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a remote and full-time Capacity Analyst position. This role will be responsible for leading the design, evolution, and optimization of enterprise workforce strategies, systems, and planning frameworks. This role operates at a strategic level, owning the development of scalable workforce models that align long-term business objectives with labor efficiency, service performance, and operational growth.This position serves as a key advisor to leadership, driving workforce strategy through advanced modeling, system design, and cross-functional influence across Operations, Finance, HR, and Technology.What we offer:$57k - $70k depending on experienceAnnual merit eligibility & bonus potential of up to 5%Group Health, Dental, and Vision plansPet insurance, Life insurance, and EAP benefits401K with employer match up to 4%Paid holidays and paid time offOpportunity for advancementUpbeat and exciting company culture and much more!Responsibilities include:Workforce Strategy & Capacity Design:Design and evolve enterprise workforce planning frameworks across call center and field operationsEstablish scalable capacity models that align long-term demand with workforce supply strategiesDefine workforce strategies that balance service performance, labor cost optimization, and business growthLead development of workforce planning standards, methodologies, and governanceAdvanced Scenario Modeling & Business Planning:Develop and lead complex scenario modeling to evaluate strategic business decisions (market expansion, channel shifts, pricing models, operational changes)Partner with Finance and executive leadership to align workforce strategies with financial planning, budgeting, and EBITDA targetsProvide forward-looking recommendations that shape workforce investments and organizational directionSystem Design & Workforce Technology Optimization:Lead design and optimization of workforce management systems, tools, and integrations (WFM, ACD, FMS, BI platforms)Identify gaps in current systems and drive implementation of scalable, automated solutionsPartner with Technology and BI teams to enhance data infrastructure and workforce analytics capabilitiesCross-functional Strategic Leadership:Act as a strategic partner to senior leadership across Operations, Finance, HR, and TechnologyInfluence decision-making through data-driven insights and workforce expertiseDrive alignment between workforce strategy and enterprise objectivesPerformance Optimization & Workforce Economics:Evaluate workforce performance at a macro level to identify opportunities for efficiency, cost optimization, and scalabilityDefine and track key workforce KPIs (labor utilization, productivity, service levels, cost efficiency)Lead initiatives that improve labor economics and operational performanceProcess Innovation & Continuous Improvement:Identify and lead transformation initiatives across forecasting, capacity planning, and scheduling functionsEstablish scalable processes and frameworks that support business growth and operational complexityDrive innovation in workforce planning through automation, advanced analytics, and emerging technologiesRequirements:Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field OR equivalent experience5-7+ years of experience in workforce planning, capacity strategy, operations strategy, or advanced analyticsProven experience designing workforce models, systems, or large-scale operational strategiesDeep experience with workforce technologies (WFM, ACD, FMS, BI, ERP systems)Strong experience with advanced analytics tools (SQL, Python, or similar) preferredLean/Six Sigma certification (Green Belt or higher) preferredAdvanced strategic thinking with ability to design scalable workforce solutionsExpertise in workforce modeling, scenario planning, and capacity strategyStrong business and financial acumen (labor modeling, cost optimization, ROI analysis)Ability to influence executive stakeholders and drive enterprise-level decisionsAdvanced data analysis and problem-solving skillsStrong communication and executive presentation skillsAptive Intelligent Pest Control is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.