Director, Artificial Intelligence

Aptive Environmental, LLC; Provo (UT); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Group Health, Dental, Vision

401K with employer match

Paid holidays and PTO

Annual bonus up to 20%

Job summary

Aptive Environmental, LLC is seeking a Director of Artificial Intelligence in Provo, UT to define and ship our AI strategy. You will lead production ML efforts that impact routing, service planning, and customer engagement, building a high-performing AI team across the Pest Intelligence Center.

You will collaborate with data engineers to deploy models, monitor performance, and ensure responsible AI use. The role drives measurable business outcomes and strategic growth.

Qualifications

• 8+ years in data science, ML, or AI, including 3+ years leading teams.
• Track record of ML systems in production that changed a business metric – explain the lift.
• Depth in forecasting, optimization, or recommendation systems.
• Strong Python and SQL; fluency with a modern cloud data stack (Snowflake).
• Experience with LLM-based applications, and governance.
• Ability to translate between executives and engineers, and to say no to low-value AI requests.
• Hands-on enough to review a colleague's model and debug a pipeline.

Responsibilities

• AI strategy and roadmap for the Technology organization, prioritized by business impact and data readiness.
• Pest Intelligence Center evolution from forecasting to proactive service planning.
• Applied ML in production: forecasting, routing, pricing inputs, lead qualification.
• Customer/technician-facing AI: contact center automation and agent assist.
• Team building: hire and grow ML/data science staff, set standards and reviews.
• Partner with Data Engineering on data warehouse and feature infra.
• AI governance: model monitoring, drift, bias, data privacy, responsible use.

Skills

ML in production

Team leadership

Forecasting

Optimization

Python

SQL

Cloud data stack

LLM apps

Executive liaison

Education

MS or PhD in quantitative field

Tools

Snowflake

Job description

Location Zip Code:84604Job Family:TechnologyWe are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Director, Artificial Intelligence position located in Provo, Utah. Aptive has grown from a 2015 startup into one of the fastest-growing pest control companies in the US, serving 76 markets with 2,600+ employees. Our Pest Intelligence Center already blends AI, technician field observations, customer service data, and environmental modeling to forecast pest activity — and we're looking for the leader who takes that from a promising capability to a durable competitive advantage.This is a new role and a builder's role. You'll define Aptive's AI strategy and then personally help ship it: models that decide how we route technicians, when we treat a property, which customers are at risk, and how our service teams spend their time. Success is measured in operational outcomes — retention, route density, first-time resolution — not in papers or proofs of concept.What we offer:$200k SalaryAnnual Merit bonus of up to 20%Group Health, Dental, and Vision plansPet insurance, Life insurance, and EAP benefits401K with employer match up to 4%Paid holidays and paid time offOpportunity for advancementUpbeat and exciting company culture and much more!Responsibilities include:AI strategy and roadmap for the Technology organization, prioritized by business impact and sequenced against real data and platform readinessThe Pest Intelligence Center — evolving pest activity forecasting into proactive service planning across all marketsApplied ML in production: demand and pest-pressure forecasting, route and scheduling optimization, churn and retention modeling, dynamic pricing inputs, and lead qualification for our sales channelsCustomer and technician-facing AI: contact center automation, agent assist, and decision support in the technician mobile experienceTeam building — hiring and growing a team of ML and data scientists, and setting the standards, tooling, and review practices they work toPartnership with Data Engineering on the warehouse and feature infrastructure these models depend onAI governance: model monitoring, drift detection, bias review, data privacy, and a clear position on responsible use of customer dataWhat the first year looks likeDays 1–90: Audit existing AI and data assets, including the Pest Intelligence Center. Deliver a prioritized roadmap with named business owners and defined success metricsMonths 3–6: Ship or measurably improve two production models tied to P&L outcomes. Stand up model monitoring and a deployment pathMonths 6–12: Hire the core team. Establish the intake process by which the business requests AI work, and demonstrate compounding returns on at least one flagship initiativeRequirements:8+ years in data science, machine learning, or AI, including 3+ years leading teamsA track record of ML systems in production that changed a business metric — you can explain the metric, the lift, and how you measured itDepth in forecasting, optimization, or recommendation systemsStrong Python and SQL; fluency with a modern cloud data stack (we run Snowflake)Experience with LLM-based applications, and the judgment to know when they're the wrong toolAbility to translate between executives and engineers, and to say no to low-value AI requestsHands-on enough to review a colleague's model and debug a pipelineNice to have:Field service, logistics, home services, route-based operations, or seasonal-demand businessesGeospatial or environmental modelingBuilt a data science function from scratch at a mid-size companyMS or PhD in a quantitative fieldAptive Intelligent Pest Control is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.