Remote Capacity & Workforce Strategy Lead

Aptive Pest Control; Provo, Northern (UT, KY); Hybrid; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision plans

Pet insurance

Life insurance

EAP benefits

401K with employer match up to 4%

Paid holidays and PTO

Annual bonus potential up to 5%

Advancement opportunities

Positive company culture

Job summary

Aptive Intelligent Pest Control is seeking a Capacity Analyst to design and optimize enterprise workforce strategies, systems, and planning frameworks. You will lead scalable capacity models across call center and field operations, partnering with Finance and senior leaders to align workforce plans with EBITDA targets and growth objectives.

Remote, full-time role offering a competitive salary with merit bonus potential, comprehensive benefits, and opportunities for advancement.

Qualifications

• Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field OR equivalent experience.
• 5-7+ years of experience in workforce planning, capacity strategy, operations strategy, or advanced analytics
• Proven experience designing workforce models, systems, or large-scale operational strategies
• Deep experience with workforce technologies (WFM, ACD, FMS, BI, ERP systems)
• Strong experience with advanced analytics tools (SQL, Python, or similar) preferred
• Lean/Six Sigma certification (Green Belt or higher) preferred

Responsibilities

• Design and evolve enterprise workforce planning frameworks across call center and field operations
• Establish scalable capacity models that align long-term demand with workforce supply strategies
• Define workforce strategies that balance service performance, labor cost optimization, and business growth
• Lead development of workforce planning standards, methodologies, and governance
• Develop and lead complex scenario modeling to evaluate strategic business decisions
• Partner with Finance and executive leadership to align workforce strategies with financial planning and EBITDA targets
• Provide forward-looking recommendations that shape workforce investments and organizational direction
• Lead design and optimization of workforce management systems, tools, and integrations
• Identify gaps in current systems and drive implementation of scalable, automated solutions
• Partner with Technology and BI teams to enhance data infrastructure and workforce analytics capabilities
• Act as a strategic partner to senior leadership across Operations, Finance, HR, and Technology
• Influence decision-making through data-driven insights and workforce expertise
• Drive alignment between workforce strategy and enterprise objectives
• Evaluate workforce performance at a macro level to identify opportunities for efficiency, cost optimization, and scalability
• Define and track key workforce KPIs (labor utilization, productivity, service levels, cost efficiency)
• Lead initiatives that improve labor economics and operational performance
• Identify and lead transformation initiatives across forecasting, capacity planning, and scheduling functions
• Establish scalable processes and frameworks that support business growth and operational complexity
• Drive innovation in workforce planning through automation, advanced analytics, and emerging technologies

Skills

Workforce planning

Strategic leadership

Executive communication

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field

Tools

WFM

ACD

FMS

BI platforms

ERP systems

SQL

Python

Job description

Aptive Intelligent Pest Control is seeking a Capacity Analyst to design and optimize enterprise workforce strategies, systems, and planning frameworks. You will lead scalable capacity models across call center and field operations, partnering with Finance and senior leaders to align workforce plans with EBITDA targets and growth objectives.

Remote, full-time role offering a competitive salary with merit bonus potential, comprehensive benefits, and opportunities for advancement.