WFH - Entry Level Training Associate

spadepartners; United States; Remote; USD 27,000 - 41,000; Full time

Job summary

spadepartners in the United States is seeking motivated, service-oriented individuals for a remote role combining customer support, appointment coordination, and benefit education. You will help members understand available options without cold calling.

The position emphasizes training, mentorship, and opportunities for professional advancement, with interviews and onboarding conducted virtually. Flexible scheduling supports work-life balance while delivering a valued client experience.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Experience in customer service or sales is a plus but not required.

Responsibilities

• Connect with members who requested information and schedule virtual appointments.
• Conduct phone and video-based client conversations.
• Learn about members’ needs and explain available benefit options.
• Answer questions and provide clear guidance throughout the process.
• Assist clients with digital forms and required documentation.
• Maintain accurate and organized client records.
• Follow up with members to provide continued assistance.
• Participate in ongoing training, coaching, and professional development.
• Collaborate with the team to ensure a consistent client experience.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Self-motivation

Coachable

Education

High school diploma or equivalent

Job description

Position Overview

We’re seeking motivated, service-oriented individuals who enjoy connecting with people and providing a positive client experience. This remote opportunity combines customer support, appointment coordination, and benefit education, giving you the opportunity to assist individuals and families who have already expressed interest in receiving information.

There is no cold calling and no door-to-door prospecting. Your focus is on communicating with members, answering questions, and helping them understand the options available to them.

About the Opportunity

For more than 60 years, our organization has worked with unions and professional associations throughout North America, providing benefit programs to millions of working families.

Our approach is centered around service, education, and long-term relationships. We also place a strong emphasis on developing our team through structured training, mentorship, and opportunities for professional advancement.

Your Day-to-Day Responsibilities

• Connect with members who have requested information and schedule virtual appointments
• Conduct phone and video-based client conversations
• Learn about each member’s needs and explain available benefit options
• Answer questions and provide clear guidance throughout the process
• Assist clients with digital forms and necessary documentation
• Maintain accurate and organized client records
• Follow up with members to provide continued assistance
• Participate in ongoing training, coaching, and professional development
• Work collaboratively with your team to provide a consistent client experience

What the Opportunity Provides

• Weekly compensation with additional bonus opportunities
• Remote work with flexible scheduling
• Health benefit options
• Long-term residual income opportunities
• Comprehensive training provided from the beginning
• Ongoing mentorship and leadership development
• Opportunities for performance-based advancement
• Company-sponsored travel incentives, with previous destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
• Career development opportunities for individuals interested in progressing into leadership

What We’re Looking For

• Strong verbal communication and interpersonal skills
• Friendly and professional approach to client service
• Reliable organization and time-management skills
• Comfortable working independently in a remote environment
• Self-motivated and willing to take initiative
• Coachable with a willingness to learn and improve
• High school diploma or equivalent required
• Previous customer service, client support, or sales experience is an asset, but not required

Virtual Hiring Process

For convenience and flexibility, interviews, training, and onboarding are completed virtually through video conferencing.