WestHouse Administrator

Ravalli County, MT; Leisure Village (MT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Full Benefits/PERS

Job summary

The WestHouse Administrator at Ravalli County oversees the county-owned 24-hour mental health crisis facility, providing leadership for direct care, safety, and therapeutic environments. You will supervise staff, coordinate with the medical director, and ensure policy-compliant operations.

This exempt, full-time role requires a bachelor’s degree in a related field, at least three years in mental health leadership, and strong skills in communication, budgeting, and regulatory compliance.

Qualifications

• Minimum three years' experience in mental health, social services, or crisis intervention.
• Minimum three years in a leadership or management role.
• Bachelor’s degree in psychology, social work, or related field (master’s preferred).

Responsibilities

• Oversee day-to-day operation of the crisis facility.
• Recruit, interview, hire, and train staff.
• Ensure a safe, structured environment.
• Maintain 24/7 staff scheduling and on-call support.
• Manage facility budget and contracts with providers.
• Ensure HIPAA-compliant documentation.
• Collaborate with HR for staff processes.
• Report to Board of County Commissioners.
• Provide client-centered care and crisis intervention.

Skills

Background check

Driver's license

Conflict resolution

Interpersonal communication

Team collaboration

Electronic documentation

Education

Bachelor’s degree in psychology, social work, or related field

Master’s degree preferred

Tools

Electronic documentation systems

Job description

Position: WestHouse Administrator Classification: Exempt, Full-time

Department: Mental Health Reports to: Ravalli County BCC

Posting Date: October 5, 2026 Application Deadline: Until filled

Position Grade: Rate of Pay: $70,000 - $80,000 DOE

Position Schedule: Mon – Fri weekends as needed Benefit Eligible: Full Benefits/PERS

Job Summary:

The WestHouse Administrator is the supervising manager of the County-owned 24-hour mental health crisis facility. The Administrator supervises the provision of critical support and direct care to individuals experiencing mental health crises, ensures a safe and therapeutic environment, assists clients in implementing treatment plans, and maintains through documentation in accordance with program policies. The Administrator is responsible for facility oversight, personnel management, and coordinating with the medical director and other providers of medical health services. The Administrator reports directly to the Board of County Commissioners.

Travel Required:

Ability to travel to meetings, training and other locations to carry out the necessary duties.

Duties/Responsibilities:

• Oversee the day-to-day operation of the crisis facility.
• Ensure a safe and structured environment.
• Recruits, interviews, hires, and trains new staff.
• Deliver compassionate, client-centered care to individuals in mental health crises.
• Maintain 24/7 staff scheduling for the facility, including on-call support.
• Communicate effectively with the Board of County Commissioners for facilities needs.
• Maintain, monitor, and manage the facility budget.
• Monitor licensing requirements, compliance and qualifications.
• Develops and manages contracts with providers to ensure quality of care, fiscal accountability and compliance with all regulations and program guidelines
• Ensure compliance with policies, procedures and regulatory requirements.
• Collaborate with County Human Resources Department to recruit, hire, onboard and train program personnel.
• Facilitate and document training to ensure all personnel remain current in:
  • Crisis prevention and de-escalation
  • First aid
  • CPR
  • Other emergency procedures, including fire drills
  • Facility procedures and policies
• Facilitate staff meetings, case reviews, and training for professional development
• Enforce adherence to policies, procedures and training standards
• Conduct performance evaluations and manage personnel actions
• Serve as a resource and mentor to staff, ensuring the delivery of high-quality care
• Ensure client and record confidentiality in compliance with HIPAA regulations
• Conduct facility audits to ensure compliance with:
  • Maintaining appropriate records
  • Medication protocols
  • Operational and safety standards
• Report any suspected abuse, neglect or exploitation
• Plan, facilitate and/or participate in community outreach efforts
• Day-today services for which the Administrator is responsible can include:
  • Oversee client intake and orientation
  • Provide crisis intervention using evidence-based de-escalation techniques
  • Assist clients with treatment plan and treatment objectives
  • Provide client centered therapeutic activities
  • Monitor activities to ensure house rules and safety protocols are followed
  • Review record keeping to ensure staff meet documentation standards
  • Provide care coordination and referrals in collaboration with providers
  • Provide transitional case management
  • Supervise cleaning and housekeeping tasks to ensure the facility is consistently clean, sanitized, and organized
  • Coordinate household shopping to meet facility needs
  • Transport clients as needed, following all safety and liability protocols
• Perform other work as assigned by the Board of County Commissioners

Required Skills/Abilities:

• Must pass a background check acceptable to the Board of County Commissioners upon an offer of employment
• Valid current driver’s license with good driving record
• Advanced skills in conflict resolution and de-escalation of volatile situations
• Excellent interpersonal and communication skills, with the ability to:
  • Build rapport with individuals in crisis
  • Communicate effectively and sensitively with individuals from diverse cultural and socio-economic backgrounds
  • Effectively train, guide, and support all WestHouse personnel and providers
  • Work effectively with a multidisciplinary team
• Knowledge and understanding of State and Federal regulations and related laws for mental health care facilities
• Proficiency with electronic documentation systems and basic computer skills
• Ability to conduct audits and ensure compliance with regulations and standards
• Ability to remain calm and professional in high-stress situations

Required Education and Experience:

• A bachelor’s degree in psychology, social work, or a related field, master’s degree is preferred
• Minimum of three (3) of experience in mental health, social services, and/or crisis intervention
• Minimum of three (3) years of experience in a leadership or management role

Preferred Education and Experience:

• A master’s degree in psychology, social work, or a related field
• Experience with survey process for maintaining licensure in Montana
• Knowledge and experience wiring grant applications and grant administration

Workplace Environment:

The WestHouse Administrator commonly remains in an indoor setting, with some outdoors activities. Client interactions can require the Administrator to move, kneel, crouch or otherwise engage with a client, as well as stand, sit and walk on a regular basis. On occasion, may be required to lift up to 25 pounds.

EEO Statement:

Ravalli County is an equal employment opportunity employer (EEO). Ravalli County does not refuse employment or discriminate in compensation or the other terms, conditions, and privileges of employment based upon race, color, national origin, age, physical or mental disability, marital status, pregnancy, religion, creed, sex, sexual orientation, political beliefs, genetic information, or veteran’s status.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.