West Region Luxury Client Relations Lead

Brobston Group LLC; Costa Mesa (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Regional Client Relations Manager at Brobston Group LLC will lead client engagement and loyalty initiatives for the West Region, focusing on High Watch and High Jewelry categories. The role collaborates with store leadership, the Regional Client Development team, and top sellers to elevate client experiences and drive business growth.

This position emphasizes clienteling, elevated hosting, and strategic activation planning across stores, with a focus on delivering world-class service to

Qualifications

• Extensive people management experience in luxury retail.
• Proven expertise in client relations, clienteling, and elevated hosting.
• World-class customer service with a track record of meeting business objectives.
• Strong communication and relationship-building with top-tier clients and internal stakeholders.

Responsibilities

• Co-create and implement the region's client relations strategy tailored by store and product category.
• Propose results-oriented actions and lead in-store client activations and hosting.
• Partner with Stores Client Development and Top Sellers to grow existing clients.
• Model elevated client hosting and selling techniques for the team.
• Collaborate cross-functionally to deliver business objectives and drive team development.

Skills

People management

Client relations

Luxury client hosting

Communication

Job description

The Regional Client Relations Manager at Brobston Group LLC will lead client engagement and loyalty initiatives for the West Region, focusing on High Watch and High Jewelry categories. The role collaborates with store leadership, the Regional Client Development team, and top sellers to elevate client experiences and drive business growth.

This position emphasizes clienteling, elevated hosting, and strategic activation planning across stores, with a focus on delivering world-class service to