West Hollywood Pantry Cafe Lead — Coffee and Team Growth

Madhappy; Malibu (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Up to 96 hours of PTO annually

Health, dental, and vision insurance

Retirement plans available

Quarterly fitness and mental health St

Welcome gift

Employee discount and early access to

Job summary

Madhappy is hiring a full-time Pantry by Madhappy Cafe Lead for our West Hollywood flagship. You will oversee cafe staff, drive service excellence, and ensure brand standards across all beverage offerings.

This role requires at least 2+ years of coffee leadership, strong team coaching, and a hands-on approach to daily operations. Based in the Los Angeles area, you will collaborate with the LA Pantry team on events and guest experiences.

Qualifications

• 2+ years of coffee and coffee leadership related experience.
• Deep knowledge of coffee and matcha preparation.
• Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards.
• Previous experience working in a small team environment.
• Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed.
• Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members.
• Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience.
• Familiarity with the Madhappy brand and mission

Responsibilities

• Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
• Implement strategies to boost sales, including upselling, promotions, and enhancing customer engagement.
• Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
• Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach.
• Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip.
• Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.

Skills

Coffee leadership

Interpersonal skills

Event coordination

Team training

Job description

Madhappy is hiring a full-time Pantry by Madhappy Cafe Lead for our West Hollywood flagship. You will oversee cafe staff, drive service excellence, and ensure brand standards across all beverage offerings.

This role requires at least 2+ years of coffee leadership, strong team coaching, and a hands-on approach to daily operations. Based in the Los Angeles area, you will collaborate with the LA Pantry team on events and guest experiences.