West Coast 3PL Ops & Analytics Associate

Doist; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Doist is seeking a meticulous 3PL Operations analyst to manage daily monitoring across multiple logistics partners. You will own KPI dashboards, enforce SLAs, and document root causes of issues with clear corrective actions.

The role emphasizes automation, scalable SOPs, and proactive communication with internal teams and external partners. West Coast hours apply, with travel as needed and strong Excel skills essential for reporting.

Qualifications

• 3+ years of experience in supply chain, logistics, operations, or a related field.

Responsibilities

• Own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports.
• Monitor 3PL performance against SLAs and hold partners accountable through data-driven communication and consistent follow-up.
• Investigate operational issues across systems, carriers, and warehouses, documenting root cause and resolution.
• Analyze large data sets using Excel and other reporting tools to identify trends, anomalies, performance gaps, and opportunities for operational improvement.
• Build, maintain, and continuously improve recurring reports and dashboards, ensuring data accuracy, timeliness, and actionable insights.
• Communicate clearly and confidently with internal teams, 3PL partners, carriers, and customers.
• Present operational findings, trends, and recommendations to internal stakeholders and external partners.
• Independently manage daily priorities and task lists with minimal direction.
• Identify manual or repetitive tasks, recommend automation opportunities, and help implement scalable operational workflows and SOPs.
• Support ad hoc operational initiatives and peak-period execution.

Skills

Excellent communication

Self-starter

Detail-oriented

Tools

Excel

Zendesk

Job description

Doist is seeking a meticulous 3PL Operations analyst to manage daily monitoring across multiple logistics partners. You will own KPI dashboards, enforce SLAs, and document root causes of issues with clear corrective actions.

The role emphasizes automation, scalable SOPs, and proactive communication with internal teams and external partners. West Coast hours apply, with travel as needed and strong Excel skills essential for reporting.