3PL Operations Associate

Passport; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Passport is seeking a data-driven 3PL Operations professional on the West Coast to monitor our third-party warehouse network. You will own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports.

You will analyze large data sets in Excel, identify trends, and drive improvements, automation, and scalable workflows while communicating clearly with internal teams, partners, and customers. This role requires West Coast-based hours and location.

Qualifications

• 3+ years of experience in supply chain, logistics, operations or related field.
• Experience with third-party logistics (3PL) is a plus but not required.
• Fluent English (written and verbal) with strong communication skills.
• Proficient with Excel and large data sets for KPI reporting and analysis.
• Ability to present updates to partners or clients and manage multiple workstreams.

Responsibilities

• Own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports.
• Monitor 3PL performance against SLAs and hold partners accountable with data-driven communication.
• Investigate operational issues across systems, carriers, and warehouses; document root causes and resolutions.
• Analyze large data sets to identify trends, anomalies, and improvement opportunities.
• Build and improve recurring reports and dashboards for data accuracy and timeliness.
• Communicate clearly with internal teams, 3PL partners, carriers, and customers.
• Present findings and recommendations to stakeholders and partners.
• Independently manage daily priorities with minimal direction.
• Identify automation opportunities and help implement scalable workflows and SOPs.
• Support ad hoc initiatives and peak-period execution.

Skills

Strong Excel skills

Data analysis

Communication

Problem solving

Organization

Self-starter

Presentation

Tools

Excel

Zendesk

Job description

About the Role

As Passport’s logistics network continues to scale and grow more complex, the 3PL Operations team plays a critical role in ensuring orders move accurately, on time, and in line with partner SLAs. This role sits at the center of daily execution, visibility, and accountability across our third-party warehouse network.

In this position, you will work under the 3PL Operations team to monitor performance, identify issues before they escalate, improve operational processes, and hold partners accountable through data-driven insights. This role is best suited for someone who works independently, takes ownership from start to finish, proactively solves problems, continuously looks for ways to improve and automate workflows, and drives solutions forward with minimal oversight. This role requires West Coast–based working hours and location.

What You Will Do

• Own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports

• Monitor 3PL performance against SLAs and hold partners accountable through data-driven communication and consistent follow-up

• Investigate operational issues across systems, carriers, and warehouses, documenting root cause and resolution

• Analyze large data sets using Excel and other reporting tools to identify trends, anomalies, performance gaps, and opportunities for operational improvement

• Build, maintain, and continuously improve recurring reports and dashboards, ensuring data accuracy, timeliness, and actionable insights

• Communicate clearly and confidently with internal teams, 3PL partners, carriers, and customers

• Present operational findings, trends, and recommendations to internal stakeholders and external partners

• Independently manage daily priorities and task lists with minimal direction

• Identify manual or repetitive tasks, recommend automation opportunities, and help implement scalable operational workflows and SOPs

• Support ad hoc operational initiatives and peak-period execution

What Success Looks Like

• Issues are identified early and escalated with clear context and proposed next steps

• Performance data is accurate, timely, and trusted by internal teams

• 3PL partners are held accountable through professional, data-backed communication

• Processes improve over time through proactive ownership, documentation, and continuous improvement

• Manual operational work is reduced through thoughtful automation and scalable workflows

• Stakeholders receive clear updates without needing to chase for status
  

About You

• 3+ years of experience in supply chain, logistics, operations, or a related field

• Previous experience working with third-party logistics (3PL) providers is a plus, but not required

• Full professional proficiency in English (written and verbal), with strong communication skills

• Strong Excel skills, including working confidently with large data sets, formulas, filters, and pivot tables

• Experience working with large operational datasets, KPI reporting, and performance analysis is preferred

• Comfortable presenting operational updates and performance data to partners or clients

• Highly organized, detail-oriented, and able to manage multiple workstreams at once

• Self-starter who takes initiative and thrives in a low-supervision environment

• Strong problem-solving skills with the ability to assess issues and move toward resolution

• Process-oriented, with the ability to understand how systems, data, and workflows connect

• Continuously looks for opportunities to automate repetitive work and improve operational efficiency

• Adaptable and able to quickly understand and implement process changes

• Positive, collaborative team player with a strong sense of ownership

Additional Details

• This role requires West Coast–based working hours and location.

• Preferred Working Hours: 8:30 AM to 5:30 PM PT, Monday through Friday. Schedule may be adjusted based on business needs.

• Strong Excel proficiency is required for reporting, KPI tracking, and data analysis.

• This role regularly participates in partner and internal meetings, with most communication conducted via video calls. Phone calls are used as needed for time-sensitive or ad hoc issues.

• Occasional travel may be required based on business needs.

• Expected to help create, maintain, and improve internal and external SOPs and operational documentation.

• Experience identifying and implementing workflow automations is a plus, but not required.

• Experience with Zendesk is a plus, but not required.