West Clinical Operations Director

egnite Health; United States; On-site; USD 150,000 - 180,000; Full time

Job summary

Join a rapidly growing digital health company as a Clinical Operations Director focused on improving cardiovascular patient care across the US. Utilize your clinical expertise and relationship-building skills to enhance patient outcomes, develop strategic partnerships, and lead innovative health initiatives.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Paid paternity leave

Qualifications

• 5+ years of experience in the cardiovascular space required; structural heart preferred.
• Experience in healthcare medtech roles (clinical field work, marketing, strategy, consulting) is a plus.
• Ability to travel up to 70% of the time.

Responsibilities

• Serve as the clinical expert and operational point-of-contact for hospital clients.
• Ensure high client retention by partnering with hospital teams to close care gaps.
• Develop strategic relationships with CV Service Line Leaders and Clinicians.

Skills

Executive influence

Communication skills

Relationship building

Root cause analysis

Presenting data

Negotiation skills

Education

Bachelors Degree in healthcare related field

Tools

Salesforce CRM

Microsoft Office

Job description

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This range is provided by egnite Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $180,000.00/yr

Direct message the job poster from egnite Health

We are looking for a Clinical Operations Director (COD) for egnite, a rapidly growing digital health company focused on improving the experience of cardiovascular patients across the US. The COD will serve as the overall account manager for assigned customers, partnering with key internal stakeholders and customer stakeholders to maximize impact The COD must effectively partner with clinical and administrative stakeholders to define key opportunities, ensure buy-in for key patient access activities, and facilitating data-driven process conversations. Additionally, the COD is responsible for proactively monitoring key metrics of success and implementing change management processes where needed.

If you are a former cardiovascular clinician looking for an opportunity to leverage data and insights to positively impact patient care across a portfolio of hospitals, this may be the job for you!

Duties/Responsibilities:

• Serve as the clinical expert and operational point-of-contact, advocate, problem solver, and trusted advisor for a defined set of hospital clients including CV Service Line Leaders and Clinicians
• Ensure high rates of client retention of assigned accounts by partnering with hospital teams to close care gaps identified by CardioCare to deliver better patient outcomes and return on investment for the hospital
• Develop strategic relationships with CV Service Line Leaders and Clinicians at assigned accounts
• Become an expert in our digital health platform (CardioCare), leveraging the latest enhancements to meet our client’s needs
• Travel independently or as a team to deliver the CardioCare Service onsite, including but not limited to: pre-launch process discovery workshops (as-is, to-be clinical assessments), managing provider communications planning, program launch including delivering data and benchmarking to identify opportunities to improve patient care and develop actionable next steps to act on the data, ongoing touchpoints to ensure hospitals are using the software and following new processes to sustain a higher quality of care, deliver financial based ROI presentations to support contract renewals
• Develop strong relationships with key life science field team members
• Support training of newer team members on an as-needed basis
• Identify and quantify customer feedback (enhancements and areas for improvement) to assist in driving meaningful product enhancements
• Communicate client progress within Salesforce CRM system
• Collaborate frequently with Clinical Operations Managers and other internal team members across the organization to achieve shared objectives

This role requires privileged access controls for critical systems or data, ensuring that only authorized employees have access to sensitive information to help prevent data breaches and unauthorized access to sensitive information.

Education and experience:

Required

• Bachelors Degree in healthcare related field
• 5+ years of experience working as a nurse practitioner, physician assistant or registered nurse in the cardiovascular space required; structural heart, preferred. Structural heart valve clinic coordinator experience a plus.
• Must live in the West USA.

Preferred Experience

• 5+ years of related experience in a healthcare medtech industry role which may include clinical field work, marketing, strategy, consulting
• Experience presenting data and influencing clinicians to improve patient care without direct authority
• Business development experience including contract renewals and client relationship management also a plus Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused) with a focus on customer experience and account retention
• Experience in roles with regular interactions with a variety of healthcare employees ranging from front line healthcare contributors through to high-level hospital executives

Skills

• Executive influence and excellent communication skills with colleagues and clients
• Stellar relationship building skills with clinical and industry professionals
• Ability to understand operational clinical and business workflows and turn strategic concepts into actionable plans
• Ability to perform root cause analysis, process redesign and change management; formal lean sigma and/or change management skills preferred
• Ability to translate clinical feedback and user experience into actionable feedback for the engineering and data teams at egnite
• Excellent verbal, written, negotiation, and presentation skills
• Self-starting and autonomous
• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word

Location and Travel

• Located in posted region within the USA
• Ability and willingness to travel up to 70% of the time to client sites, corporate meetings, and conferences/seminars

egnite is a rapidly growing digital healthcare company dedicated to improving care for heart disease patients. Our vision is to create an evolved healthcare landscape in which data, technology, patients, and clinical expertise are at the intersection of healthcare transformation - simply put, we want to improve the care for every heart patient across the US.

At egnite, we take security seriously, and it plays a role in all jobs within our organization. We believe that every employee has a responsibility to help maintain a secure and safe work environment, protect our company’s assets and reputation, and safeguard our customers’ data and privacy. Therefore, all employees are expected to comply with our security policies and procedures, and to report any security incidents or concerns promptly.

Please note that some positions may require additional security clearances or certifications, depending on the nature of the job and the level of access to sensitive information. If such requirements exist, they will be clearly stated in the job description, and all applicants will be expected to meet these requirements as a condition of employment.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Paid paternity leave

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