Regional Operations Director - Boston

Southern Veterinary Partners; Boston (MA); On-site; USD 130,000 - 160,000; Full time

Job summary

Join a leading organization in veterinary care as a Regional Operations Director, overseeing operations across multiple hospitals. You will manage a team, ensure high standards, and achieve financial goals while contributing to the growth of a fast-expanding network of veterinary hospitals nationwide.

Benefits

Competitive salary

Health, dental + vision insurance

401K with a company match

Generous paid time off

Discounted veterinary care

Qualifications

• 5 years’ experience managing multi-site hospitals.
• Located in the Boston, MA area.
• Ability to handle multiple projects and deadlines.

Responsibilities

• Hire and develop a team of 15-20 Hospital Managers.
• Oversee day-to-day operations with full P&L responsibility.
• Achieve monthly and annual financial budgets.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor's degree preferred

Job description

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Join to apply for the Regional Operations Director role at Southern Veterinary Partners

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Southern Veterinary Partners (SVP) and Mission Veterinary Partners (MVP) are shaping the future of veterinary medicine as one of the largest and fastest-growing networks of animal hospitals in the United States. Backed by an elite private equity team, SVP + MVP are driven by a bold vision: to elevate the standard of care for companion animals while empowering veterinary teams with unmatched resources and support.

With over 800 hospitals nationwide and an extraordinary growth rate of five to ten acquisitions every month, we’re not just growing, we’re leading the industry. This rapid expansion is fueled by our passion for innovation, operational excellence, and a relentless commitment to improving the lives of veterinarians, team members, pets and their families.

Our team’s unwavering dedication has fueled this incredible success, with SVP + MVP now employing more than 20,000 team members across the country. This growth has earned us widespread recognition, including being named #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we’ve been honored on the Inc. 5000’s List of "Fastest Growing Companies in America" for five consecutive years (2018-2022) and the Birmingham Business Journal’s "FastTrack 30" of the Fastest Growing Companies in Birmingham for four years (2017-2021). In 2024, we were proudly certified as a Most Loved Workplace in ten categories: LGBTQ+, Diversity, Women, CEO, Career Advancement, Veterans, Volunteering, Parents & Caregivers, Wellness, and Young Professionals.

Joining SVP + MVP means stepping into a thriving organization where your contributions will help shape the future of veterinary care, and your career will grow alongside a company that’s redefining success in the industry. The opportunity to make an impact here is as limitless as our vision.

General Operational Responsibilities

Team

• Hire, develop, motivate and hold accountable a team of 15-20 Hospital Managers
• Engage and develop relationships with DVM staff to support a high standard of care is being performed
• Oversee day to day operations of an assigned portfolio of hospitals with full P&L responsibility
• Partner effectively with Regional Medical Director(s) to ensure highest standards of medical quality, client satisfaction, team engagement and financial performance are met
• Demonstrate SVP’s mission, vision and values to each hospital team
• Assist the Hospital Managers in organizing their staff around key priorities and goals
• Provide performance and coaching feedback to Hospital Managers in a timely manner
• Ensure Hospital Managers have fully staffed teams by guiding them to select and retain the best talent who work at a high level with great care and respect for patients, providers, doctors, fellow employees and policies
• Ensure the Hospital Managers and teams are compliant with all policies and procedures
• Lead weekly Hospital Manager cascade calls and one-on-one touch bases with your direct reports
• Develop an effective in-person visit cadence for your hospital teams (extensive travel averaging 60% of time)
• Facilitate communication, teamwork and workflow with hospital team to support our doctors
• Review monthly doctor and paraprofessional schedules created by Hospital Managers
  
  

Financial

• Develop insights and recommendations based on supported data and analytics to drive optimal hospital performance
• Achieve monthly and annual financial budgets
• Interpret, explain and manage the P&L statements for a hospital providing specific coaching to the Hospital Managers to manage variable expenses
• Effectively communicate and provide performance and operational feedback back to the executive team
  
  

Hospital Operations

• Implementation and ensured execution of company-wide initiatives
• Ensure each hospital’s physical condition and appearance is consistent with SVP operating standards
• Ensure each hospital is compliant with OSHA and other applicable local, state and federal regulations
• Act as lead resource for recently acquired hospital acquisitions to ensure a smooth and effective transition
• Continuously identify opportunities to improve patient, client, staff and organizational outcomes
• Act as a liaison between Headquarters in Birmingham and your portfolio of hospitals
• Perform other duties as assigned
  
  

Requirements

• Bachelor's degree preferred
• Minimum 5 years’ experience managing multi-site hospitals
• Located in the Boston, MA area
• Ability and adaptability to handle multiple projects and deadlines in a fast paced and evolving work environment
• Strong organizational skills and detail oriented
• Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth oriented organization
• Exceptional written and oral presentation skills; ability to present concisely and with detail
• Strong interpersonal and communication skills; experience in effectively communicating key data
  
  

Benefits

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024.

• Online discount platform
• Collaborative team of people who live out our WAG values (work together, amaze, grow)
• Competitive salary
• Health, dental + vision insurance
• 401K with a company match
• Life insurance, short-term disability, and telemedicine
• Upward mobility and growth opportunities
• Generous paid time off and company-wide holidays
• Discounted veterinary care for your four-legged family members
• An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide
• Salary range of $130,000-$160,000 with bonus opportunity
  
  

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. The teammate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Veterinary Services

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