West Campus Dining Operations Manager

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Holistic benefits package

Generous paid time off

Retirement savings plan

Flexible work options

Wellness programs (gym membership)

Tuition assistance

Job summary

Villanova University is seeking an Area Manager - West Campus to lead dining operations at St Mary’s Dining Hall, Law School Café, Legal Grounds, and The Second Storey Market, with responsibility for quality, safety and financial performance.

The role emphasizes guest service, staff leadership, collaboration with culinary teams and campus partners, and aligning with the university’s mission and values. Schedule includes full-time, 12-month, with competitive benefits.

Qualifications

• Bachelor’s degree or equivalent work experience in hospitality management
• Current ServSafe Certification preferred; update if expired within 3 months of accepting the position
• Strong leadership, communication, interpersonal and problem-solving skills

Responsibilities

• Oversee daily operations for all dining units on west campus, demonstrating ownership, reliability, and initiative in resolving issues.
• Ensure service and food quality meet established standards, taking responsibility for outcomes and seeking feedback to improve operations.
• Identify opportunities to enhance efficiency, customer satisfaction, and revenue, and follow through on improvements with clear accountability.
• Train, schedule, supervise and evaluate staff while fostering a positive, respectful, and inclusive work environment.
• Collaborate with dining leadership, culinary teams, campus partners, and vendors to coordinate seamless operations.
• Manage budgets, cost controls, labor planning and financial performance across units.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Customer service

Time management

Adaptability

Decision making

Conflict resolution

Staff training

Education

Bachelor’s degree in Hospitality Management, Business Administration or related field

Job description

Villanova University is seeking an Area Manager - West Campus to lead dining operations at St Mary’s Dining Hall, Law School Café, Legal Grounds, and The Second Storey Market, with responsibility for quality, safety and financial performance.

The role emphasizes guest service, staff leadership, collaboration with culinary teams and campus partners, and aligning with the university’s mission and values. Schedule includes full-time, 12-month, with competitive benefits.